How can we include names in notifications rather than e-mail addresses
When sending notifications to End users and Support staff ServiceDesk inserts the users e-mail addres rather than First Name + Surname of Display Name.
For example ..
Although this is not so much of a concern for Assignees this is not a form of address used when addressing customers.
Are we able to inlclude names in notifications rather than e-mail addresses without using the email workflow?