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How to cancel jobs waiting for a tape

Created: 25 Feb 2014 • Updated: 30 May 2014 | 5 comments
This issue has been solved. See solution.

I have Backup Exec 2012 SP3 running on Windows Server 2008 R2 backing up several servers on a D2D2T backup plan with weekly full and daily incremental backups to deduplication store and linked copy jobs to a LTO tape library. Right now, because of problems during the last weekend, the last weekly copies to tape haven't completed yet. Consequently, all the daily copy jobs from last night are sitting with job status "Ready; No inactive devices available". This is inconvenient because it prevents me from looking at those jobs' settings, let alone modify them. Is there a way to cancel these jobs before they get a device?

Thanks,
Tilman

Operating Systems:

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CraigV's picture

Hi,

You should be able to stop the current backup job. If this doesn't work, restart the BE services through BEutility.exe.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Artegic's picture

Hi,

I can cancel the currently running job alright, but then I have to wait for the next job to start, cancel that, and so on. As canceling a running job takes several minutes to complete this is quite time consuming. Another backup product which I have been using for a couple of years allowed me to cancel jobs still waiting for a device from the queue before they got a chance to start, which was much faster and also allowed me to cancel them in the order I happened to find them. I guess that's not possible with Backup Exec?

Thanks,
Tilman

CraigV's picture

...you should be able to place the other jobs on hold, and then cancel the job. BE 2010 used to allow you to cancel jobs from the Job Monitor (which is apparently coming back in BE 2014 which is going into limited Beta next week, and a much wider Beta in early March).

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

SOLUTION
Artegic's picture

Will live with the limitation until 2014 is out. Marking as solved. Thanks.

CraigV's picture

Good stuff. I hope that BE 2014 is better received compared to BE 2012.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...