Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

How to change admin username

Created: 23 Sep 2013 | 2 comments

Hi, due to a mistake during the install of Service Desk 7.5 I need to change the domain part of the admin account (e.g. I tried to do this and updated the web.config and the main site worked but when trying to raise a ticket or anything else it would throw an error. Changing the username back fixed the issue. Is there a way to change it everywhere somehow?

Operating Systems:

Comments 2 CommentsJump to latest comment

TGiles's picture

The recommended method for changing this account information is to perform a repair of Workflow. It should give you the ability to specify the Admin account again.

ukDavidC's picture

Thanks for your response. I checked the repair option (upgrade) but it doesn't let me change the username, only the password.

Please don't forget to mark your thread solved with whatever answer helped you : )