I'm not using SD7 yet, but can't you just log on to the Portal as admin@logicbase.com?  Page 99 of the SD7 User Guide.

You can change the default password after the install but when you do so, the next time you try to login you'll get a "Verify Session ID Failed" error. At least that is what I found and posted about it in another thread previously. The only option I could find was to do a clean uninstall/reinstall of SD and somehow I got the magically right combination of the default settings and custom settings that allowed me to change the default password during the install without causing any issues. I had to go through installing a couple of times (while changing the default admin pw during the install) before I got the right combo of settings that allowed me to actually get SD up and running without a problem.

Thanks guys!
The issue which matzebru describes, is why I am asking.
In general it must be possible to change the password for that account in a SUPPORTED way.
Imagine that one of the workers who knows that account leaves that company. Our ServiceDesk is available through the internet, thus giving anybody who knew it once the possibility to gain full access. I don't think that it's an option to reinstall the entire solution just to change a password.

*** EDIT ***

Oups, I just realized that I didn't answer the actual question. However, If memory serves I have changed the admin@logicbase.com password without breaking the SD7 application.

Hey guys.

The method for setting the password for admin@logicbase.com is through the task tray icon of workflow. Right-click the task tray icon and enter the settings for the server (often named as local (127.0.0.1)).

If the task tray icon isn't visible (this happens when you login through different sessions with RDP) you can always start it by START/Programs/Altiris/Workflow/Tools <-- not the exact path but probably good enough for you to find.

Good luck!!

Patrik

I think the better way to secure your system is to change the administrator user account. I believe that the"admin@logicbase.com" account is used just for demonstration purposes only. I mean, in the installation, he gives you an example to use, which is admin@logicbase.com at that time, and you should change it into a real account. However, if you don't you can still use it with the simple password (admin).

So, I think the best practice is that, once you finish the installation, you should change the administrator account. You can do that from the ServiceDesk portal with the following steps:

- Login to ServiceDesk using admin@logicbase.com account
- Go to Admin > Users > Accounts > Manage Users.
- On the left hand side, search for the user that is intended to be the new administrator.
- For this user, select Manage Permission from his edit actions menue.
- Then, Select all priviliges for this user so that he be an Administrator, then save.
- Now, you can either delete or diable permission for the old administrator account (admin@logicbase.com) and use the new one.

Hope this helps.

Regards,
Mustafa

Before reading this I also went in and changed the *user* account via the GUI, then started getting the same login errors. When that blew things up, I went in the control applet and changed it there as well, with no luck.

Has anyone fixed this short of a complete reload? ( and then having to reapply all your custom workflow changes.. etc )

It would have been nice to know that the 'demo' admin account was actually tied to system level stuff.. grrrr !