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how to check autoupgrade status

  • 1.  how to check autoupgrade status

    Posted Sep 10, 2013 09:46 AM

    trying to push 12.1 to a 11 client. 

    11 client currently reporting to SEP 12 console. 

    enabled auto-upgrade without schedule. 

    SEPM: ru1mp1. 

    how to check if it is getting upgraded??



  • 2.  RE: how to check autoupgrade status

    Posted Sep 10, 2013 09:47 AM

    You can search for the clients in the SEPM and it will show if it has been upgraded

    Clients page >> Under Tasks, select Search clients. Fill in the info you want and hit Search

    When the client comes up, double click it and check the Deployment Status on the General tab



  • 3.  RE: how to check autoupgrade status

    Posted Sep 10, 2013 09:49 AM

    how long will it take approximately to upgrade to the new version Brian?



  • 4.  RE: how to check autoupgrade status

    Posted Sep 10, 2013 09:50 AM

    Did you set a schedule? If not, it should start happening after the client heartbeats in.



  • 5.  RE: how to check autoupgrade status

    Posted Sep 10, 2013 09:54 AM

    I just did without scheduling and the status on general tab says that 

     

    deployment status: install succesfull

    deployment version running : 12.1

    but i see the client still in 11.. after rebooting. ? !



  • 6.  RE: how to check autoupgrade status

    Posted Sep 10, 2013 09:56 AM

    That should go away once the client checks in on the next heartbeat.

    What I've found is after the upgrade and on reboot, the machine will start up and SEP will check in and THAN clear it's reboot status. So it takes for the next heartbeat to show properly in the SEPM.

    If you want, right click the task tray icon and force it to check in. This should speed up the process. But either way, it should reflect accordingly. Just needs some extra time.



  • 7.  RE: how to check autoupgrade status

    Posted Sep 10, 2013 09:57 AM

    on one other client it says : No status reported. 



  • 8.  RE: how to check autoupgrade status

    Posted Sep 10, 2013 09:58 AM

    Check the client and ensure it's properly running. If so, just force it to check in.



  • 9.  RE: how to check autoupgrade status

    Posted Sep 10, 2013 10:02 AM

    Do you see any msiexec.exe running on the client side?

    on the client

    start - run

    smc -stop

    smc -start

    in the temp folder do you see clt-inst folder?



  • 10.  RE: how to check autoupgrade status

    Posted Sep 10, 2013 10:15 AM

    I will try this and update you tomorrow Brian



  • 11.  RE: how to check autoupgrade status

    Broadcom Employee
    Posted Sep 10, 2013 11:30 AM

    Hi,

    Thank you for posting in Symatnec community.

    After upgrade schedule make sure reboot will also take place.

    SEP 12.1 employs a side-by-side, replace on reboot installation strategy. Side-by-side means that new files are written to a new folder, referred to as a silo, isolated from the existing operational folder. Because the two versions are separated from each other, during a migration the older software is left running unchanged until the next reboot.
     
    The primary benefit of side-by-side installation and replace on reboot is that the system continues to be protected by the existing software until the new version is in operation after the reboot.
     
    This technique enables you to change the normal portion of the installation path during a migration, when applicable.   
     
    Even after reboot if it's not showing the latest version then need further troubleshoot.


  • 12.  RE: how to check autoupgrade status

    Trusted Advisor
    Posted Sep 10, 2013 12:11 PM

    Hello,

    To check the Completion status, you can check the Deployment Report - 

    SEPM >> Reports >> Quick Report >> Select report Type as "Computer Status" >> Select a report as "Deployment Report"

    Deployment Report.JPG

     

     

    Check these Articles:

    About the different types of Symantec Endpoint Protection Manager Reports

    http://www.symantec.com/docs/TECH95538

    About Computer Status reports and logs

    http://www.symantec.com/docs/TECH95541

    Hope that helps!!



  • 13.  RE: how to check autoupgrade status

    Posted Feb 24, 2014 09:38 AM

    Do you need more assistance with your problem or were you able to get it resolved?

    If you could post an update for followers of this thread that would be most helpful.

    Otherwise, if resolved, you can close the thread out by clicking the "Mark as solution" link at the bottom left on the most helpful post. If multiple posts helped to solve your problem, please click the "Request split solution" link at the bottom left, select the most helpful posts and click the "Submit" button. This will benefit admins looking for a resolution to the same problem.

    Thanks and take care,
    Brian