Endpoint Protection

I have some virus infected counts on home screen. I have resolved the issue on client side but I am not able to find out how do I clear it from SEPM Home screen. It is still showing 96 counts as Still Infected, I want to reset.

Hi,

Could you plz try initiating a full scan on the systems.

I Hope, Entry would be removed from Still infected status.

AND for 

Clear Still infected status from Database

https://www-secure.symantec.com/connect/forums/clear-still-infected-status-database

Aashish is right, follow the above steps.

under the compliance screen you can click on advanced and select no of events to display, make it to 100, select all, clear it.

Agree with above comments. It can help to close your issue.

To clear the "Still Infected" status:

1. Choose Monitors from the left hand panel, and click on the Logs tab.
2. For Log Type, choose Computer Status.
3. Choose the appropriate time range, then choose View Log.
4. On the report that is generated, select any item that has a red diamond in the first column that has been verified as cleaned.
5. Click Clear Infected Status.

Hello,

To clear the "Still Infected" status:

1. Choose Monitors from the left hand panel, and click on the Logs tab.
2. For Log Type, choose Computer Status.
3. Choose the appropriate time range, then choose View Log.
4. On the report that is generated, select any item that has a red diamond in the first column that has been verified as cleaned.
5. Click Clear Infected Status.

Items should no longer be identified as infected.

Check these Articles:

How to clear an erroneous "Still Infected" status from Reports in the Symantec Endpoint Protection Manager

http://www.symantec.com/docs/TECH102954

How to reset the "Still Infected" status of clients in bulk from the Symantec Endpoint Protection Manager.

http://www.symantec.com/docs/HOWTO59235

Hope that helps!!

Hello,

Please let me know if any more help require..

Hi

Please follow the link to resolve the reported issue

http://www.symantec.com/business/support/index?page=content&id=HOWTO59235&actp=search&viewlocale=en_US&searchid=1360837086881

Regards

Hi,

1. Log into the Symantec Endpoint Protection Manager (SEPM).
2. Click the Monitors tab.
3. Click “Advanced Settings”.
4. Click “Compliance options”.
5. Checkmark “infected only”.
6. Increase the Limit to 1000 entries.
7. Click the button “Save Filter…”.
8. Name it “Clear Infected Status”.
9. Under Use a saved filter, select this new “Clear Infected Status”.
10. Make any needed modifications to the search criteria.
11. Increase the Limit to 1000 entries.
12. Click the button “View Log”.
13. Select the first client entry.
14. Press and hold Shift.
15. While holding shift scroll down to the last entry and select the last client entry.
16. Click “Clear Infected Status”.
17. Repeat steps 12-17 for the remaining pages, if any.

Refer this article:

How to reset the "Still Infected" status of clients in bulk from the Symantec Endpoint Protection Manager.

http://www.symantec.com/docs/HOWTO59235