How to completely remove SEP Client from Management Server
One of our customers is using SEP. The Management Server is installed on the SBS2003 server.
Recently they upgraded from version 11 to version 12 of the SEP. We did the upgrade of the Management Console, with sucess, it's now running the 12 version.
However, when we try to deploy the "client" component to the server, the instalation fails in the last minute, and the server won't get the "client" protection needed.
The event log mentions an error with a driver or service, called "BHDsrvx86", saying that it's impossible to start such a service, as a file already exists (Event ID 7000 of the Service Control Manager source). However, I've combed the server and I can't find any referente to that file / service / driver. It seems that during the instalation of the client, the setup stumbles on something and it fails the install.
I was considering totally removing the traces of the previous SEP Client version, something similar to this article: TECH102261. However, the article is explicit as it mentions that we shouldn't do that procedure on a machine with SEP Manager, which is my case.
So my question is: how can I completly remove the traces from SEP Client, withouth messing with SEP Manager, so that I can, hopefully, install the new SEP Client version?
Thanks in advance!