Just to clarify then... when the user submits the Gernal Feeder form (so self-help), you want the user to get a confirmation of the ticket then the ServiceDesk admin will get the e-mail.
I am not at work (and will have to verify) but I would think you would want to either put a send mail at the Submit Simple incident model in Incident Management or in the GeneralFeeder form itself. To get the e-mail to the SD admin, I would add the admin as a bcc to that e-mail. Save yourself a component and you will make sure you are getting exactly what the user is getting.
If this is the direction you are asking, I can see if I have the setup on my server at work to share what I did for these notifications. If you are using email monitor, are you going to need to do the same thing?
What version of ServiceDesk (with service pack)?
Thanks,
Jamie