Workflow Soluiton

Hi all !

I would like to, if possible, create an incident (or get all the incidents for the current user for example) from an external application, and not directly in Workflow Designer using a form, etc...

Imagine that I would like to create an incident from a .Net application. The data will be filled in the .Net form and when the user pushes a "Create Incident" button, a Webservice is called to create the incident and returns the incident ID, etc...
I thought the best way to do that was to publish a workflow (just to create the incident) as a webservice but I did not find any real example in order to help me.

Did anyone already have the same needs ? find a solution using webservice ? an other one ?

Many thanks in advance for your answers.
Regards
Sebastien

All you would need to do is define as input variables the items you want to populate in your ticket, and the Incident number as output so you can return the ticket number to your app. You can use a Decision only model to create the webservie.

rob

Exactly Rob! I could imagine that it's possible through a Decision model, the fact that I could not find any example of how to use Workflow Designer to build a Webservice and use it.

Did you already get something like that on your side ?

Thanks for your answer
Seb

we have several webservices running all through decision models.

Send me an email and I can show you how we did it here.

rob
rob.moore@travelport.com

Helpdesk solution already has an webservice that can create tickets for you. Perhaps that's an solution for you?