How to create automated tickets
Do you know an easy way to create automated tickets? I did it creating a new workflow, but everytime I need to create a new periodic ticket (as "review servers logs monthly, i.e.) I need to create a new workflow and it take around 30 minutes each one.
I was trying with the CreateIncidentAdvanced web service (creating a new task from the NSP), I think it's the best way, but I'm geting a lot of errors when I try to add a new task.
Do you know an easy, or fast way to do it?