Hello,

Assuming that in Application Properties  there is an email address set up for monitoring, then all that the end user needs to do to create a new incident via email is type New Ticket or New Incident in the subject line and send it to that address.

Thank you,

Randall Newnham

How far have you gotten?

Have you setup email monitoring yet?  If not see page 158, "About Configuring the email monitoring" located in the Service desk implementation guide.