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How to create Service request template in workflow

Created: 04 Mar 2013 | 2 comments

Hi

We want to create different service request template for different service E.g Premises access request, Wi-fi access request, Internet access request, Software install and download request

How to create these type of service requeste template in workflow and publish on service desk

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TGiles's picture

The different request forms in ServiceDesk are simply web form projects. Once they've been published their URLs have simply been added to the Service Catalog for users to access.

Most customers will simply make a copy of one of the existing projects and modify it to meet their needs. Remember if you do this you will want to change the ServiceID for the new project.

CBZ9104's picture

Hi TGiles

Thanks for the reply

Can you give me one sample example from ServiceDesk