Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

How to deal with replacing machines using the same Computer name in SMP 7.1 SP2

Created: 24 Jul 2013 • Updated: 25 Jul 2013 | 1 comment
saul35150's picture

Here is the scenario:

A user has a Computer with standard hostname "7180-OP01", this Computer is a DELL Optiplex XXXX with Serial Number: 12345678.

Where "7180" is the location, "OP" is the role and "01" is the resource number for the resource identification into the Company.

The user is upgraded to a new Computer in this case a Lenovo YYYY Serial Numer: 87654321 laptop and is given the same hostname.

What is happening... ?

I have one register into the SMP with Inventory Solution Information (Computer: Lenovo YYYY SN:87654321) and Asset Solution Information (Computer: DELL Optiplex XXXX SN:12345678). In this case "The Inventory to Asset syncronization task" doesn't work...

So I'm missing information when an asset have been replaced without a notification and I have to do a lot of work for backup and import information about all resources that they will be migrated before the replacement be done.

I don´t understand why the SMP merge automatically this resources using the hostname without ensure that is the same resource.

I can't change tha resource name because it's a Company requirement.

And I need to have all historical asset information without a complex process.

Any suggest?

Operating Systems:

Comments 1 CommentJump to latest comment

EMercado's picture

I think you can stop having resources merge by name by turning off the scheduled task mentioned here: