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how Defintion will curruprt and how to fix on SEP 12./SEP11

Created: 22 Aug 2014 • Updated: 22 Aug 2014 | 11 comments

how Defintion will curruprt and how to fix on SEP 12./SEP11

Operating Systems:

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AJ_01's picture

Check article for 11.x

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually

Article:TECH103176  |  Created: 2007-01-31  |  Updated: 2012-03-29  |  Article URL http://www.symantec.com/docs/TECH103176
 

edit

article for 12.x

How to clear out definitions for a Symantec Endpoint Protection 12.1 client manually

Article:HOWTO59193  |  Created: 2011-09-08  |  Updated: 2013-06-24  |  Article URL http://www.symantec.com/docs/HOWTO59193
 

 

Regard

AJ

.Brian's picture

You need to remove manually

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

.Brian's picture

Could be a few reasons but main one seems to be if client gets powered down when pulling down content or processing it.

Run the symhelp tool, it can detect corrupt content.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

AJ_01's picture

Common reason is

drive full.

system is shutdown in uploading time

any other application is in process.

You can run the symhelp utility  to find the corruption as the mention in their comment

Regard

AJ

AJ_01's picture

This article will assist to determin if defintion is corrupt

How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted

Article:TECH97677  |  Created: 2009-01-23  |  Updated: 2012-07-02  |  Article URL http://www.symantec.com/docs/TECH97677
 

 

Potential Symantec Endpoint Protection content definition corruption

Article:TECH92043  |  Created: 2009-01-27  |  Updated: 2012-10-04  |  Article URL http://www.symantec.com/docs/TECH92043

Regard

AJ

simpisateesh@in.ibm.com's picture

Clients is online, in that case, what could be reason to currupt the defintion and updating

simpisateesh@in.ibm.com's picture

is that only disk space, aprt from not online, since all systems will be online but still we have more curpted defintion systems, since all are servers.

is there any other way to fix instead of deleting defntion, since if we delete defintion, it will again take full defontion from AV server

.Brian's picture

Needs to be manually removed. It's the only way. Yes would take full def from SEPM after being removed.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

AJ_01's picture

There is a utility which you can run with psexec tool to remove the corrupted defintion for 11.x client.

Using the "Rx4DefsSEP" utility

Article:TECH93036  |  Created: 2009-01-24  |  Updated: 2012-12-03  |  Article URL http://www.symantec.com/docs/TECH93036
 

It not be operation in 12.x sep, you can do it manually there.

https://www-secure.symantec.com/connect/forums/bes...

https://www-secure.symantec.com/connect/forums/scr...

Yes it can take the full defintion again.

Regard

AJ

sealchan's picture

You can check for corrupt definitions using SymHelp:

Download SymHelp

http://www.symantec.com/business/support/index?page=content&id=TECH170752

How to use Self-Help reporting

http://www.symantec.com/business/support/index?page=content&id=TECH210694

The report which checks for corrupt definitions links to this article...

Potential Symantec Endpoint Protection content definition corruption

http://www.symantec.com/business/support/index?page=content&id=TECH92043

...which is meant to be a hub for more information, but has not succeeded as of yet.

I found this forum post that is more promising...

Troubleshooting Articles for Repairing the Corrupted Definition

https://www-secure.symantec.com/connect/blogs/troubleshooting-articles-r...