What version of SEPM are you running?
Check here:
Using the Risk log to delete quarantined files on your client computers
Hi,
please check below link.
http://www.symantec.com/docs/TECH106444
Please Fallow the below steps for SEPM.
OR...
https://www-secure.symantec.com/connect/forums/delete-quarantined-files-sep-clients
http://www.symantec.com/business/support/index?page=content&id=TECH106443&profileURL=https%3A%2F%2Fsymaccount-profile.symantec.com%2FSSO%2Findex.jsp%3FssoID%3D1375960534484eKDZpBx182VQ391Rhr66MIX3kOPqzcXJrKM6S