Endpoint Protection

I have some PC that users take home and they will no longer be used in the office. I am still get the Symantec client contacting the server for update. Can I disable the communication from these clients from the management console? If so, how?

Thanks

Hello ,

Your client might be installed as managed client hence its looking for managment consol for update.

You can convert it from managed to unmanaged client.

Please check out the below link,

How to convert Symantec Endpoint Protection (SEP) clients from managed to unmanaged without uninstalling and reinstalling

http://www.symantec.com/docs/TECH104010

In fact, I don't want them to be unmanaged both. I just want to disable the communication once they are no longer on the local network. Can this be done?

Hello,

Please check out the below link,

Managing locations for remote clients

http://www.symantec.com/docs/HOWTO55419

Please see the belowDocmument as well

http://www.symantec.com/business/support/index?page=content&id=HOWTO55015&actp=search&viewlocale=en_US&searchid=1326759213265

Hi,

If you installed managed client it look for update from counsole if you want to do that machine to unmanged client you can uninstall completely and remove sep folders in 'C' drive and install the unmanaged client machine if not follow the below steps without uninstalling

1. Locate the Sylink.xml file that is located on the installation media in the SEP folder.
2. Copy the Sylink.xml file to a location that is accessible to clients on the network.
3. In the install media, navigate to \TOOLS\NOSUPPORT\SYLINKDROP.
   Run SylinkDrop.exe on each Symantec Endpoint Protection client that needs to be converted to an unmanaged client.  Additionally in SEP 12.1, you can import the Sylink.xml file from within the client interface by clicking Help, then Troubleshooting, then clicking on Import under Communication Settings.
4. To prevent the client from switching back to managed, ensure that the sylink.bak file on the SEP client is deleted.

Hi,

Configuring Location Awareness In SEPM Console (video link)

https://www-secure.symantec.com/connect/videos/configuring-location-awareness-sepm-console

Revert with status update!

In fact, I have no control on these remote client in terms of managibilty. That's why I am looking for way (within the SEP console) to disable the SEP client and remove them from the console completely.