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How to disable/unload NAVENG driver without a reboot?

Created: 24 Mar 2013 | 4 comments


We are having an issue with P2Ving servers using Vmware Converter standalone 4.x/5.x that have SEP 12 installed, where the process hangs if the NAVENG driver is running.
If we disable the driver using device manager and reboot the migration will work fine. (we have tried smc stop, disabling realtime scanning via the gui etc, all without luck)
Whilst we have been using this as a workaround it would be nice to not have to reboot the server first for some of the conversions, so is there a way to unload the NAVENG filter driver without a reboot?
There doesn't appear to be a documented way but it's obviously possible as an uninstall (without reboot) will successfully unload this driver, and it must get unloaded with every signature/engine update because the drivers reside in the definition folder which appears to change with each update.
Thanks in advance.
Operating Systems:

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_Brian's picture

I would suggest opening a case with Symantec.

sherbert123's picture

Well I would but can't login to symaccount as I get some generic "page not found" error after it prompts me to change my details. Such a painful site.


But thanks

W007's picture


Just use this method for login call


How to create a new case in MySymantec

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sherbert123's picture

 Thanks Brian and Manish, I'll open a case and post back if there is anything to share.