How do I auto populate the contact field in New Incident based on who is logged in.
Updated: 21 May 2010 | 3 comments
I want the person generating the new incident to automatically be the contact. Is there a simple way to do this?
thanks,
-tj
discussion Filed Under:
Comments
Create an incident rule that
Create an incident rule that sets the workitem_contact_id as the workitem_owner_id.
You could also edit the
You could also edit the sp_getdefaultworkitem stored procedure as well.
Posting Additional History on Comments
I am wanting to show more history in Comments.
When ticket is reassigned I want that date shown.
Also I want to show each Worker with the reassigned date.
This would show a complete history of assigned workers and assignment dates throughout the life of the service request.
Any suggestions or help out there? :)
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