Video Screencast Help

How do i backup FreeNAS shares?

Created: 07 May 2013 • Updated: 07 May 2013 | 4 comments
This issue has been solved. See solution.


FreeNAS 8.3.

Server 2008 R2

Backup Exec 2010 R3

I am implementing a FreeNAS server onto my network for additional file storage.

How do i backup the data in these shared folders on the FreeNAS box???

FreeNAS box is joined to my Active Directory.

I can browse to the freenas server in the selection list, expand it and select the content.

However the job fails with:

(Server: "server") (Job: "FreeNas Test") FreeNas Test -- The job failed with the following error: The logon account that was provided does not have valid credentials. Ensure that the user name and password are correct, and then try again.

The job runs as a Backup Exec domain user account, that is a member of the Domain Admins group.

I cant put a remote agent onto the FreeNAS box - but my media server is fully licenced with the remote agent.

How do i backup FreeNAS please with Backup Exec 2010R3?


Operating Systems:

Comments 4 CommentsJump to latest comment

CraigV's picture


Add your BESA onto the NAS as a local admin explicitly and try again.


Alternative ways to access Backup Exec Technical Support:

VJware's picture

And ensure the option "Enable selection of user shares" is enabled from Tools - Options - Network & Security.

Did you run an actual backup job or a test run ? If the latter, run an actual backup job.

Sush...'s picture

Hello Andrew,

   Refer to the following technote : Access denied errors with NAS, CIFS or Windows shares


Please note that you will need a license for "Agent for Windows Systems" to backup a remote NAS server. Although, on the NAS box, no software needs to be installed, but a license would be required to backup a remote server.

You may also want to refer to the following technotes : Network Attached Storage (NAS) appliance compatibility with Backup Exec 9.x, 10.x, 11.x, 12.x and 2010 R1/R2/R3 (NON NDMP) : Error, "Access is denied to Remote Agent. Check the login account for the specified device," occurs when attempting to backup a NAS device with Backup Exec for Windows Servers



Hope this piece of Information Helps you... and if it does then mark this response as Solution....!!!

Andrew` Thompson's picture

Thanks all for the suggestions.

The problem was my System Logon Account was different to that of the account the job runs under.

Married them up - and a backup of the FreeNAS box completed.