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How do I cancel download of client update SEP 12.1

  • 1.  How do I cancel download of client update SEP 12.1

    Posted Jun 06, 2012 12:24 PM

    Hi

     

    I started an update to our network but had to cncel as it was killing some slower lines. How do I cancel the download from resuming when client connect with Management server.



  • 2.  RE: How do I cancel download of client update SEP 12.1

    Posted Jun 06, 2012 12:35 PM

    Do you man SEP client is donloading updates from SEPM creating network issue?

    The only way is to stop SEPM service in server end or stop smc service in client end.



  • 3.  RE: How do I cancel download of client update SEP 12.1

    Broadcom Employee
    Posted Jun 06, 2012 12:47 PM

    Hi,

    Regarding which update you are talking about?

    Regular definitions update or upgrade package?



  • 4.  RE: How do I cancel download of client update SEP 12.1

    Posted Jun 06, 2012 12:53 PM

    Client update started on client but is very slow. I restarted the server to stop the download but when the server starts it looks as if the clients start there download again. I did remove the package from the groups.



  • 5.  RE: How do I cancel download of client update SEP 12.1

    Posted Jun 06, 2012 12:54 PM

    Please remove packages from the groups first.



  • 6.  RE: How do I cancel download of client update SEP 12.1

    Posted Jun 06, 2012 12:55 PM

    client upgrades to 12.1



  • 7.  RE: How do I cancel download of client update SEP 12.1

    Broadcom Employee
    Posted Jun 06, 2012 12:55 PM

    Hi,

    If you are talking about regular definitions update then it will start as soon as SEPM service starts.

    If you are talking about upgrade package, yes we can stop it.



  • 8.  RE: How do I cancel download of client update SEP 12.1

    Posted Jun 06, 2012 12:55 PM

    I did remove it.



  • 9.  RE: How do I cancel download of client update SEP 12.1

    Posted Jun 06, 2012 12:57 PM

    How do I stop the upgrade downloads?



  • 10.  RE: How do I cancel download of client update SEP 12.1

    Posted Jun 06, 2012 12:58 PM

    It shold stop downloading packages now. If it is consuming time to update policies in the client, you may have to resart SEPM services once..



  • 11.  RE: How do I cancel download of client update SEP 12.1

    Posted Jun 06, 2012 01:02 PM

    So If I understand correctly the procedure is to remove packages from the group and then restart the sep services. After this no upgrades will start again?



  • 12.  RE: How do I cancel download of client update SEP 12.1

    Broadcom Employee
    Posted Jun 06, 2012 01:09 PM

    restarting the smc might not help, as once smc starts it will communicate to SEPM and then will ask for update/content.



  • 13.  RE: How do I cancel download of client update SEP 12.1
    Best Answer

    Broadcom Employee
    Posted Jun 06, 2012 01:12 PM

    Hi,

    Check this KB it will answer your query.

    http://www.symantec.com/docs/TECH97038 



  • 14.  RE: How do I cancel download of client update SEP 12.1

    Posted Jun 06, 2012 01:23 PM

    Thanks for the help.