HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

Ramji Iyyer's picture

We are having 1500 GUPs in our organization we have made the GUP on Windows 2k3 SP2 with 1 GB RAM Desktops.

My query is

HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

As far my Symantec knowledge there are two parts in updates for a GUP.

1. GUP PC's Client stores it's own updates in
C:\Program Files\Common Files\Symantec Shared\ VirusDefs folder.

2. For other PC's GUP stores the pattern file in
C:\Program Files\Symantec\Symantec Endpoint Protection\Shared Updates

I want to have the solution for Point no 2 mentioned above.

Regards...
Ramji Iyyer

Rafeeq's picture

Hi

Gup is also a client right

so you check the same way you check for other clients.

Is your question to know if the latest defs is in the path..

C:\Program Files\Symantec\Symantec Endpoint Protection\Shared Updates
so that to know its really doing its job?

Please don't forget to mark your thread solved with whatever answer helped you : )
Rafeeq

Ramji Iyyer's picture

Yes Rafeeq !!! My question

Yes Rafeeq !!!

My question is to know the latest defs is in the path.

C:\Program Files\Symantec\Symantec Endpoint Protection\Shared Updates
so that to know its really doing its job?

Regards...
Ramji Iyyer

Rafeeq's picture

May use this

May use any of these to check if its working or not

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008040113243148

Please don't forget to mark your thread solved with whatever answer helped you : )
Rafeeq

Ramji Iyyer's picture

Thanks for the link.. I had

Thanks for the link.. I had added to my Fav
It will help me in future for troubleshooting GUP.

I need to check the status of the Shared Updates.

Regards...
Ramji Iyyer

Peterpan's picture

You can check it also if your

You can check it also if your gup is up to date by checking in the SEPM from where the GUP is grouped

:-)

Ramji Iyyer's picture

@Peterpan

Till now i am checking the GUP status from SEPM console whether it's own client has updated or not.

I found the below

1. GUP's are updated & other clients are not updated.

2. GUP's are outdated & other Clients are Updated

For temporary solution i had reconfigured Clients to Bypass GUP after 5 Hrs.

Regards...
Ramji Iyyer

kavin's picture

Hi Ramji, I think you might

Hi Ramji,

I think you might need to recheck the liveupdate policy because you are saying the GUP's are out of date where as the clients are updated hence can you check the liveupdate policy. & also if possible discribe how the policy is assigned?

Ramji Iyyer's picture

@kavin

I had checked the policy that I had created. it is correct.

Kindly find the description.

1. Logined with admin ID
2. Clicked Clients
3. Clicked the group in which i want to make GUP
4. Selected Policy Tab
5. Removed the inheritance
6. Clicked Liveupdate policy & opened as Non-shared.
7. Clicked Server Setting
8. Check marked Use default Management Server
9. Check marked Use the GUP
10 Opened GUP
11 Entered the IP address of the PC which i want to Make.
12 .Clicked OK

Note :- I had used the PC of the group where i want to create a GUP.

Regards...
Ramji Iyyer

Rafeeq's picture

1. GUP's are updated & other

1. GUP's are updated & other clients are not updated---- Gup not sending defs to clients?
 

2. GUP's are outdated & other Clients are Updated-- Now gups dont have defs? then how come others got the update ? bypassed gup? case 1 is not true??

may be you are facing  this in different groups and different gups in those groups, if so , you may try troubleshooting with gup doc..

 

Please don't forget to mark your thread solved with whatever answer helped you : )
Rafeeq

Ramji Iyyer's picture

You are right !!! We can

You are right !!!

We can check & troubleshoot GUP which are having the issue, however there must be some seperate log to monitor.

How much manual intervention is required for this to do.

1500 Groups across organization is it possible to verify daily or weekly.

Regards...
Ramji Iyyer

 

JerryRejalde's picture

Hi, can I set schedule

Hi, can I set schedule wherein the GUP will get update from SEPM...let's say this GUP will get update at 4:00 AM? Base on my observation the GUP client update kicks in when there is client requesting update from GUP. Also, the SharedUpdate content started to populate when there is client requesting for update. Can we set schedule to both of this? Thanks!

Acretian's picture

Priority Explained

Clients Gets updates this way

Priority 1 - GUP (If Configured)
Priority 2 - Manager
Priority 3 - Live Update (If Configured)

Ramji Iyyer's picture

@Jerry

GUP's cannot be scheduled as you had described above.

I had filled an enhancement form for this.

This feature is available in trend micro.

Regards...
Ramji iyyer