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HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

  • 1.  HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 18, 2009 06:36 AM
    We are having 1500 GUPs in our organization we have made the GUP on Windows 2k3 SP2 with 1 GB RAM Desktops.

    My query is

    HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    As far my Symantec knowledge there are two parts in updates for a GUP.

    1. GUP PC's Client stores it's own updates in
    C:\Program Files\Common Files\Symantec Shared\ VirusDefs folder.

    2. For other PC's GUP stores the pattern file in
    C:\Program Files\Symantec\Symantec Endpoint Protection\Shared Updates

    I want to have the solution for Point no 2 mentioned above.

    Regards...
    Ramji Iyyer


  • 2.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 18, 2009 06:53 AM
    Gup is also a client right

    so you check the same way you check for other clients.

    Is your question to know if the latest defs is in the path..

    C:\Program Files\Symantec\Symantec Endpoint Protection\Shared Updates
    so that to know its really doing its job?



  • 3.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 18, 2009 07:04 AM
    Yes Rafeeq !!!

    My question is to know the latest defs is in the path.

    C:\Program Files\Symantec\Symantec Endpoint Protection\Shared Updates
    so that to know its really doing its job?


    Regards...
    Ramji Iyyer



  • 4.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 18, 2009 07:35 AM
    May use any of these to check if its working or not

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008040113243148



  • 5.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 18, 2009 07:48 AM
    Thanks for the link.. I had added to my Fav
    It will help me in future for troubleshooting GUP.

    I need to check the status of the Shared Updates.

    Regards...
    Ramji Iyyer


  • 6.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 18, 2009 10:04 AM
    You can check it also if your gup is up to date by checking in the SEPM from where the GUP is grouped


  • 7.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 18, 2009 01:34 PM
    Till now i am checking the GUP status from SEPM console whether it's own client has updated or not.

    I found the below

    1. GUP's are updated & other clients are not updated.

    2. GUP's are outdated & other Clients are Updated

    For temporary solution i had reconfigured Clients to Bypass GUP after 5 Hrs.

    Regards...
    Ramji Iyyer


  • 8.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 18, 2009 02:18 PM

    Hi Ramji,

    I think you might need to recheck the liveupdate policy because you are saying the GUP's are out of date where as the clients are updated hence can you check the liveupdate policy. & also if possible discribe how the policy is assigned?


  • 9.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 19, 2009 08:13 AM
    I had checked the policy that I had created. it is correct.

    Kindly find the description.

    1. Logined with admin ID
    2. Clicked Clients
    3. Clicked the group in which i want to make GUP
    4. Selected Policy Tab
    5. Removed the inheritance
    6. Clicked Liveupdate policy & opened as Non-shared.
    7. Clicked Server Setting
    8. Check marked Use default Management Server
    9. Check marked Use the GUP
    10 Opened GUP
    11 Entered the IP address of the PC which i want to Make.
    12 .Clicked OK

    Note :- I had used the PC of the group where i want to create a GUP.

    Regards...
    Ramji Iyyer




  • 10.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 19, 2009 08:28 AM

    1. GUP's are updated & other clients are not updated---- Gup not sending defs to clients?
     

    2. GUP's are outdated & other Clients are Updated-- Now gups dont have defs? then how come others got the update ? bypassed gup? case 1 is not true??

    may be you are facing  this in different groups and different gups in those groups, if so , you may try troubleshooting with gup doc..





     



  • 11.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 19, 2009 09:23 AM
    You are right !!!

    We can check & troubleshoot GUP which are having the issue, however there must be some seperate log to monitor.

    How much manual intervention is required for this to do.

    1500 Groups across organization is it possible to verify daily or weekly.

    Regards...
    Ramji Iyyer

     


  • 12.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 27, 2009 10:35 PM
    Hi, can I set schedule wherein the GUP will get update from SEPM...let's say this GUP will get update at 4:00 AM? Base on my observation the GUP client update kicks in when there is client requesting update from GUP. Also, the SharedUpdate content started to populate when there is client requesting for update. Can we set schedule to both of this? Thanks!


  • 13.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 28, 2009 04:13 AM
    Clients Gets updates this way

    Priority 1 - GUP (If Configured)
    Priority 2 - Manager
    Priority 3 - Live Update (If Configured)


  • 14.  RE: HOW DO I CHECK THE STATUS OF MY GUP IS UPDATED OR NOT ?

    Posted Aug 30, 2009 10:16 AM

    GUP's cannot be scheduled as you had described above.

    I had filled an enhancement form for this.

    This feature is available in trend micro.

    Regards...
    Ramji iyyer