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How do I clear the "Status Summary" area of incorrect information?

Updated: 21 Jul 2010 | 7 comments
miz's picture
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I have corrected many of the items listed in the Status Summary section on the main page of the console.  The fixed items reamin there, even after the issues are addressed.

 

What needs to occur to remove them?

 

Our system shows I have 4 clients with Auto-Protect off, 47 needing a restart, and 4 not reporting status.  All but maybe 5 of this count have been addressed, yet the number stays the same.

 

I know that with infections, you have to clear the logs, but see no way to clear this.

 

Any help would be appreciated.

 

-mike

Comments

Silent Knight's picture
14
Jan
2009
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In the SEP Console browse to Monitors > Logs set Log type: Computer Status and run report.

Then you can select the machine with the infections and select 'Clear Infected Status'.

miz's picture
14
Jan
2009
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Maybe you mis-understood me, due to the last line of my post. 

 

I was trying to say that with infections, I know that you can clear them in this manner.  However, if they are not infected, it simply replies that 0 of 1 Computers selected were cleared due to not being infected.

 

I am trying to clear the "Restart Required" and other non-infection items...

 

Ideas there?

Silent Knight's picture
14
Jan
2009
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oH... sorry I get you now.

 

Have you checked the preferences of the Security Status console to see if the time range isn't maybe set out too far? or the Auto-refresh is set to never or something silly like that?

 

Cheers,

Hanré

miz's picture
14
Jan
2009
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I wish it were that.  Auto-Refresh every 5 mins.  Also it only allows 24 hrs or 12 hrs as the time frame...at least on my console.

 

Thanks for the thoughts tho.

 

-mike

LSNadon's picture
26
May
2009
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Same Issue - any answer yet?

How do you clear and/or reset the

Antivirus Engine Off
Auto-Protect Off
Tamper Protection Off 

status on the Home page, Status Summary tab?

FYI, some of the systems that show up in my report are not even clients anymore.  They were clients in an imported OU from AD.  The AD entry has been deleted and the SEPM client has been deleted.  Searching for the client in SEPM does not even return a result...

Monitors > Logs > Computer Status > Advanced Settings > Compliance Options > Auto-Protect Off (checked) only shows 3 computers (and is correct).  The Home page Status Summary shows 12 computers on that report....

brannel01's picture
15
Jan
2010
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Clearing Security Status Logs

I am to having this issue. I have machines reporting problems which dont exist on the network no more, some have different MAC address because of motherboard replacements so they are appearing twice in my clients infrastructure and some different computer names. Does anyone know how to clear these reports so I have a fresh slate so I have an up-to-date report of problems. It's hard to tell whats new and whats old at the moment.

Many Thanks

Regards Chris Kellow

brannel01's picture
20
Jan
2010
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My Own Issue Resolved

I'm not sure if this will help resolve your own issue but this worked for me. Basically I was having a problem with clients which had a working client before, they then had a motherboard change so obviously they will have a new MAC address. The problem was the SEPM had reported a problem with those particular machines before so when they had the change, it wasn't able to tell this had happened.

My client setup was configured with our domain controller so I synched the SEPM with active directory. To resolve my own problem I basically just deleted the OU that the clients were contained in, then " re-synched" with Active Directory. I gave it a couple days to ensure that the same errors did not reappear. Thankfully not it cleared all existing logs of machines that had changed motherboards or new machine names.

Regards Chris Kellow