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How do I delete associations with old computer accounts

Created: 12 May 2009 • Updated: 21 May 2010 | 2 comments
This issue has been solved. See solution.

Hey Everyone:

I have a question about licensing – How do I remove old computer accounts from the RS license count? 

As I replace computers for our employee's, I give the new computer a different name and re-install RS.  I've noticed the old computer account lingeres in the 'computers with RS agent installed' report and that the old account is still holding a seat for one of our licenses.  I can delete accounts from the ‘computers with RS agent installed’ report, but haven't noticed a correlation with deleting the account a a license freeing up.

We are running Altiris RS 6.2 SP3, build 2801 and NS 6.0.6074 (SP3 + R9)

Any help would be appreciated.

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TGiles's picture

The reason the old account is still consuming a license is due to the old computers information still residing in the Altiris database.

In order to reclaim a license you must purge the computer from the Altiris database. Setting the computer to retired might clear up the license.


jeffreydavis's picture

Thanks for your response!

That did the trick, I was able to retire the accounts - I refreshed our licensing info and noticed an immediate change!