How do I delete associations with old computer accounts
Created: 12 May 2009 | Updated: 21 May 2010 | 2 comments
This issue has been solved. See solution.
Hey Everyone:
I have a question about licensing – How do I remove old computer accounts from the RS license count?
As I replace computers for our employee's, I give the new computer a different name and re-install RS. I've noticed the old computer account lingeres in the 'computers with RS agent installed' report and that the old account is still holding a seat for one of our licenses. I can delete accounts from the ‘computers with RS agent installed’ report, but haven't noticed a correlation with deleting the account a a license freeing up.
We are running Altiris RS 6.2 SP3, build 2801 and NS 6.0.6074 (SP3 + R9)
Any help would be appreciated.
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The reason the old account is still consuming a license is due to the old computers information still residing in the Altiris database.
In order to reclaim a license you must purge the computer from the Altiris database. Setting the computer to retired might clear up the license.
HTH
Thanks for your response!
That did the trick, I was able to retire the accounts - I refreshed our licensing info and noticed an immediate change!
Jeff
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