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How do I get client license details

Created: 13 Aug 2009 • Updated: 22 May 2010 | 6 comments

I've inherited a net backup system, and I need to find out how many client licenses we have available.  Under help/licenses I see that we have 5 additional client packs, but I cannot figure out how many clients are licensed in each pack.  I could not find this information in a forum search.  Any help is appreciated.

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J.H Is gone's picture

Find your sales rep and ask for a copy of the license/invoice  or ask whomever does the bills for your department and ask for the list from the last time you updated the contract.

I don't have to know how to spell....I work on Unix.
NetBackup 7.0.1 - AIX & Windows

kddev's picture

Symantec has a licensing portal which has all these information. Generally, when a client is allowed to draw down a license(from this portal), they have the option of getting it for either a single quantity or multiple quantities.

For example, if your master server has 50 clients in its policies, you generate a single license for a quantity of 50 and add to the NetBackup Master. You can also draw down 50 separate licenses, but there is no way you can relate it each client (or DB Agent). 'bpminlicense -summary' will only give the type of license.

The best way, as mentioned by J. Hinchcliffe, is to contact your Sales Rep or a Symantec Sales guy.

infinity17's picture

Call Customercare and request for an Install Base Report of all of your licenses, they could look up for your licenses using your Company Name and Address and be able to check the Licensing Portal Account details of your company.

Hope this helps.

Reagan's picture

Basic Recommendations:

1.  Make sure all your licenses are in the Symantec licensing portal under your customer number.
2.  Depending on how the licenses were purchased, there can be multiple customer numbers for the same company.
3.  Customer numbers are tied to an email address.  Ideally one company should have one customer number. 
4.  If licenses belonging to your company were tied to a email address of a former co-worker, you may not be able to see those licenses in the portal. 
5.  For the license portal login, use an email alias, instead of a personal email address, so that multiple people within the company can view the licenses.
6.  Call customer care and have them verify if there are any other licenses belonging to your company that are under another email address, or customer number.
7.  Call customer care and verify which licenses are still under active support.  Active support is required for all licenses in use.
8.  Print out a hard copy of the licenses for reference.  Liicense keys will change when they are upgraded.

maj.rif's picture
I have done the same activity. The main objective is to find either customer is utilizing the exact number of licenses or not.  Obviously printed licenses is the once source to find the number of licenses but in NetBackup there is no mechanism to find the consumption of those licenses.
I have done the following steps,
·         Program Files\VERITAS\NetBackup\Bin\admincmd\bpplclients" -allunique –U [ that will list down the all servers configured in NetBackup master server]
·         \Program Files\VERITAS\netbackup\bin\admincmd\bppllist" -U –allpolicies [analyze the backup polices to find the server names with respective policy. I am using NotePad++. That really assisted me to find the server names.]
Although this is hectic work but there is no other alternative of that.
I hope that will work.