Workflow Soluiton

I'm using WorkFlow 7.0 to create a SelfService Form integrating with HelpDesk 6. I have a drop down for urgency with the values (high, medium, low)that corresponds to my urgency lookup table in HelpDesk. When I am going from my form to create ticket component how do I translate the value "High" to ID "1" which is what Helpdesk is expecting Thanks in advance

You could do this in a number of ways... the easiest way would probably be to use a Matches Rule component and introduces the ID value on the path for you to use, depending on the values High/Medium/Low.

I would tie this directly to the table in helpdesk that supplies the possible values.  By using the SQL Table Generator integration builder and connecting that to the workitem urgency lookup table, you would get all the setup you need.  Then you can display all possible values in a drop down list, and the data type of the output will already have the corresponding ID value.

Aaron.....Thanks.....took your advice ....works like a charm
reecardo...thanks for your imput as well