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How do I restore a single mailbox

Created: 20 Nov 2012 | 4 comments

What I know about this is limited as I didn't set up this environment so I don't know if GRT is enabled or not (I barely know what GRT is). I'm a newcomer to BE so what little I know has been learned OJT.

Exchange 2010 running on Server 2008 R2. BE 2010 R3 running on Server 2008 (not R2).

I've created a restore job but all I can find are snapshots to restore from. I'm trying to restore the complete contents of a user's mailbox which "somehow" got emptied out. The mailbox is there but it's empty. The latest snapshot contains only email from last week. How do I restore ALL of the email, including Sent Items and Deleted Items that was in the user's mailbox?

Jonathan

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Backup_Exec's picture

Hi

 

If ,The latest snapshot contains only email from last week, then look for a different date and see if that backup has all information of mailbox normally in restore when you go for selecting mailbox you can either select entire mailbox to restore or you can expand top of information store were you will see different folder like inbox,sent items ,deleted items

Moreover it would best if backup is on tape then duplicate it to disk first and then check & perform restore

http://www.symantec.com/docs/TECH24481

Thanks

 

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

JLeslie's picture

I forgot to say that backups are done to a disk array.

I've looked in other snapshots and none of the ones I've looked in contain hardly any email. The restore I did (and subsequent searches) was done by going into Top of Information and selecting the folders such as Inbox, Sent Items, and Deleted Items.

I still don't understand why a snapshot doesn't capture ALL email that is in the mailbox at that time. I guess I don't understand how BE snapshots work as to me a snapshot captures whatever is present at that time.

 

 

Jonathan

Backup_Exec's picture

Hi

When BE does the backup of information store then it takes the backup of database and yes by default for exchange 2007 and above it is snapshot backup and would hold all the information present for all mailboxes in databases

Moreover I would rather isolate this issue at this stage as few email are missing ,I would suggest to perform restore of whole database to recovery database and then once done and mounted the database we can merge the mailbox which you are looking for and can check if that view is also same or not. and if all the information is not present and if that view is also same as backup exec GRT view then you only had that information during the backup of exchange database when taken

 

Hope that helps

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

RahulG's picture

To get an understanding on how GRt works you may have read of the following article 

https://www-secure.symantec.com/connect/articles/u...

Also go thorough the following article by CraigV on how you can perform a GRt restore.

https://www-secure.symantec.com/connect/articles/r...

As Suggested by Backup_Exec you need to look for the mailbox in the old backup set .preferbaly the backup which was taken before  the mailbox in question got empty .