How do I restrict a frontline user in ServiceDesk 7.5 SP1 to only setting one of two Incident Categories?
We have a problem in ServiceDesk 7.5 SP1 where our Helpdesk users are setting the category of the Incidents to weird settings and we never know whether the Incident is an Incident or a Service Request. However, we need out higher-level users to be able to reclassify the Incidents with better values.
We need to restrict the Helpdesk users to only setting the Incident Category to either Incident or a Service Request.
Does anyone know if this is possible, please?
Thanks in advance. I like to mark genuine answers.