How do I restrict a user to only assigning tickets to certain Incident Queues in ServiceDesk 7.5 SP1?
We have three Service Desk 7.5 groups - Frontline, Level 2 and Level 3 and we get lots of trouble where Frontline users keep assigning Incidents to Level 3 and so Level 3 get swamped with Incidents, so we have worked out that we need to restrict groups such that:
Frontline can only assign to Level 2 or themselves.
Level 2 can only assign to Themselves or Level 3.
Level 3 can assign as they want.
I have tried opening up the SD.IncidentManagmentSimple (where the Reassign form is), but it is REALLY locked down.
Does anyone know how to do this or is this possible at all?