How do I troubleshoot setting up the email based ticketing capability
Created: 10 Nov 2009 | 3 comments
I have successfully installed ServiceDesk and now need to enable the inbox capability. i configured it with the account information but email sent to the mailbox does generate new tickets. I don't see where to view errors etc. so don't know what the problem is
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you mean (does NOT generate tickets), right?
Yeah, becasue I face the same problem on my system and searched for all documentations related to that but no luck.
Anybody can help?
Regards,
Mustafa
Logs or Debug
Check the logs in [InstallDrive]:\Program Files (x86)\Altiris\Workflow Designer\Logs, the logs are either sd.email.monitor.log or sd.email.inboundmanagement.log.
Also you can run the sd.email.monitor project in debug to see if and where the fail is occuring and if the monitor project has the ability to check the email box.
I have this working using the
I have this working using the following:
Protocol = POP3
MailboxUserName = servicedesk@xyz.com note the format!
MailServerPort = 110
MailServer = email server IP
Make sure the mailbox to be monitored is enabled for POP3 if that your chosen protocol
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