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How do I update out of date symantec client

Created: 30 Dec 2013 • Updated: 02 Jan 2014 | 9 comments
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Hi All,

Please let me know, How do I update out of date symantec client.

Here I am sharing screenshot of out of date SEP client.

Please any one help me on this




Operating Systems:

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pete_4u2002's picture

you can manually update the client using jdb file.

How to manually update definitions for a managed Symantec Endpoint Protection Client using the .jdb file

or download intelligent updater and execute on the client.

Check if these clients are offline or not communicating with the SEPM.

Naivedya's picture

Hi pete_4u2002

I am not be able to download .jdb file by provided link please help me how to downlaod .jdb file.



ᗺrian's picture

You should find out why they're not updating from the SEPM. Are they connecting to the SEPM? Are they supposed to get updates from a GUP? Are defs corrupt on the client?

You can enable sylink debugging on an affected client to find out what's going on:

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Sumit G's picture

What is your current definition running on server?

If it running old defintion then please clean the definition, it may be corrupt

Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content
link to update defintion manually using .jdb file format


Sumit G.

Chetan Savade's picture


Thank you for posting in Symantec community.

I would be glad to answer your query

1) Reboot those seven machines if possible, you can initiate reboot through SEPM as well.

2) Make sure SEPM & SEP client policies numbers are the same.

3) Repair the SEP client

4) Check if definitions are corrupted

How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted

If yes,can manually clear the corrupt definitions

How to clear out corrupted definitions for a Symantec Endpoint Protection Client manually

5) SEPM is updated so .JDB file is not needed in this case, update those clients using intelligent updater.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Ashish-Sharma's picture

Does Sufficient Disk Space available ?

How to determine if virus definitions of Symantec Endpoint Protection client (SEP) 11 or 12 Small Business Edition, are corrupted
Article:TECH97677  |  Created: 2009-01-23  |  Updated: 2012-07-02  |  Article URL

Thanks In Advance

Ashish Sharma

Beppe's picture


as suggested by Brian, you should understand why they are out-of-date, updating them once won't fix any underlying issue.

Are they connected to a SEP Manager? What should be the source of definitions for those clients? Is that source (SEPM, Symantec LiveUpdate servers, Internal LiveUpdate servers (LUA), GUP, etc.) reachable and working?

If you still just need to update few offline systems, just drop and run on them the .exe you find here: