How do i use Altiris Log Viewer to Troubleshoot?
Hi, still learning the world of Altiris I am looking for some pointers.
I would like to learn how to troubleshoot Altiris using the Altiris Log Viewer.
Below is one of few issues I would like to use the log viewer to troubleshoot, however, when I click on the GUID that tries to open in the Item Browser all Fields and Tabs are blank. Is there another way that I can investigate what a GUID actually refers to? Or is there maybe some configuration that may be amiss and that is why the Item Browser comes up blank? (See image below)
Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
Date: 2012-05-16 13:41:27
Tick Count: 7326328
Host Name: SSICT-SMP
Process: w3wp (2960)
Thread ID: 220
Description: Key violation, duplicate resource key has been found in task server list. 'dee347e2-d502-48ad-96ea-0395216adcc3'
I managed to run a SQL query >
This pointed me in the right direction that it was an issue with one of our site servers. Rebuilt the site server and we are now looking good.
I am not a SQL guy just stumbled across it by opening SQL Server Management Studio > opened the database > opened Views > looked down the objects and found dbo.vResourceItem right clicked on this and choose to select top 1000 rows > there was far too much to go through so removed the "TOP 1000 " from the query and also removed all the irrelevant columns (everything bar Guid and Name) and added the WHERE Guid='BlahBlah'