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How do i use Altiris Log Viewer to Troubleshoot?

Created: 16 May 2012 • Updated: 16 Aug 2012
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Hi, still learning the world of Altiris I am looking for some pointers.

I would like to learn how to troubleshoot Altiris using the Altiris Log Viewer.

Below is one of few issues I would like to use the log viewer to troubleshoot, however, when I click on the GUID that tries to open in the Item Browser all Fields and Tabs are blank.  Is there another way that I can investigate what a GUID actually refers to? Or is there maybe some configuration that may be amiss and that is why the Item Browser comes up blank? (See image below)

Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
Priority: 2
Date: 2012-05-16 13:41:27
Tick Count: 7326328
Host Name: SSICT-SMP
Process: w3wp (2960)
Thread ID: 220
Module: w3wp.exe
Source: Altiris.TaskManagement.ClientTask.AgentWeb.ClientTaskServersHelper.GetTaskServers
Description: Key violation, duplicate resource key has been found in task server list. 'dee347e2-d502-48ad-96ea-0395216adcc3'
 

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Quick Look Solution

SQL Query

I managed to run a SQL query >

SELECT [Guid]

              ,[Name]

  FROM [Symantec_CMDB].dbo.[vResourceItem]

  WHERE Guid='dee347e2-d502-48ad-96ea-0395216adcc3'

This pointed me in the right direction that it was an issue with one of our site servers.  Rebuilt the site server and we are now looking good.

I am not a SQL guy just stumbled across it by opening SQL Server Management Studio > opened the database > opened Views > looked down the objects and found dbo.vResourceItem right clicked on this and choose to select top 1000 rows > there was far too much to go through so removed the "TOP 1000 " from the query and also removed all the irrelevant columns (everything bar Guid and Name) and added the WHERE Guid='BlahBlah'

Result!

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Comments

16
May
2012

I guess you need to find the

I guess you need to find the GUID in SQL.. Try joining Aex Indentifier to all resources may be this will help..

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21
May
2012

Hmm... I dont see this item

Hmm... I dont see this item browser page when I pull up the Altiris Log viewer. Are you trying to invoke this on a managed computer?

Altiris Administrator

Eli Lilly and Company, Indianapolis, USA

 

 

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mclemson
Trusted Advisor
Accredited
23
May
2012

Item Browser is found under

Item Browser is found under the Options menu in the Altiris Log Viewer.

Cpt.Kirky: This is blank because the GUID does not exist as a valid item.  What's been going on lately with task management or task servers, if anything, that might have led to this?  If you only have a few site servers running task service, you may want to reinstall task on the site servers.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

08
Jun
2012

Cheers

I will have a look into these.

27
Jul
2012
SOLUTION

SQL Query

I managed to run a SQL query >

SELECT [Guid]

              ,[Name]

  FROM [Symantec_CMDB].dbo.[vResourceItem]

  WHERE Guid='dee347e2-d502-48ad-96ea-0395216adcc3'

This pointed me in the right direction that it was an issue with one of our site servers.  Rebuilt the site server and we are now looking good.

I am not a SQL guy just stumbled across it by opening SQL Server Management Studio > opened the database > opened Views > looked down the objects and found dbo.vResourceItem right clicked on this and choose to select top 1000 rows > there was far too much to go through so removed the "TOP 1000 " from the query and also removed all the irrelevant columns (everything bar Guid and Name) and added the WHERE Guid='BlahBlah'

Result!

original fake
Partner
15
Aug
2012

What do you mean "rebuilt the

What do you mean "rebuilt the site server"? 

I am having this exact issue as well. 

 

Thanks.

KSchroeder
Trusted Advisor
Certified
16
Aug
2012

Minimally, uninstalled and

Minimally, uninstalled and reinstalled the Altiris components in the site servers, or completely reimaged the server os,etc.

Thanks,
Kyle
Symantec Trusted Advisor

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