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How do i use Altiris Log Viewer to Troubleshoot?

Created: 16 May 2012 • Updated: 16 Aug 2012 | 7 comments
This issue has been solved. See solution.

Hi, still learning the world of Altiris I am looking for some pointers.

I would like to learn how to troubleshoot Altiris using the Altiris Log Viewer.

Below is one of few issues I would like to use the log viewer to troubleshoot, however, when I click on the GUID that tries to open in the Item Browser all Fields and Tabs are blank.  Is there another way that I can investigate what a GUID actually refers to? Or is there maybe some configuration that may be amiss and that is why the Item Browser comes up blank? (See image below)

Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
Priority: 2
Date: 2012-05-16 13:41:27
Tick Count: 7326328
Host Name: SSICT-SMP
Process: w3wp (2960)
Thread ID: 220
Module: w3wp.exe
Source: Altiris.TaskManagement.ClientTask.AgentWeb.ClientTaskServersHelper.GetTaskServers
Description: Key violation, duplicate resource key has been found in task server list. 'dee347e2-d502-48ad-96ea-0395216adcc3'

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Saeed's picture

I guess you need to find the GUID in SQL.. Try joining Aex Indentifier to all resources may be this will help..

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KESH MAN's picture

Hmm... I dont see this item browser page when I pull up the Altiris Log viewer. Are you trying to invoke this on a managed computer?

Altiris Administrator

Eli Lilly and Company, Indianapolis, USA

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mclemson's picture

Item Browser is found under the Options menu in the Altiris Log Viewer.

Cpt.Kirky: This is blank because the GUID does not exist as a valid item.  What's been going on lately with task management or task servers, if anything, that might have led to this?  If you only have a few site servers running task service, you may want to reinstall task on the site servers.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner

Cpt.Kirky's picture

I managed to run a SQL query >



  FROM [Symantec_CMDB].dbo.[vResourceItem]

  WHERE Guid='dee347e2-d502-48ad-96ea-0395216adcc3'

This pointed me in the right direction that it was an issue with one of our site servers.  Rebuilt the site server and we are now looking good.

I am not a SQL guy just stumbled across it by opening SQL Server Management Studio > opened the database > opened Views > looked down the objects and found dbo.vResourceItem right clicked on this and choose to select top 1000 rows > there was far too much to go through so removed the "TOP 1000 " from the query and also removed all the irrelevant columns (everything bar Guid and Name) and added the WHERE Guid='BlahBlah'


original fake's picture

What do you mean "rebuilt the site server"? 

I am having this exact issue as well. 


KSchroeder's picture

Minimally, uninstalled and reinstalled the Altiris components in the site servers, or completely reimaged the server os,etc.

Symantec Trusted Advisor

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