Symantec Management Platform (Notification Server)

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  • 1.  How does the software portal process requests in NS7?

    Posted Jul 01, 2010 07:55 PM
    I can see the requests in the database (vSMS_SoftwareRequestStatus), but nothing shows up in the NSCap queues and the user isn't getting the software.

    I'd like to do some more debugging but I don't know where to look.

    It's not a constant issue, just intermittent.

    I also noticed article 49774 in the KB which worries me greatly: KNOWN ISSUE: A Managed Software Delivery will only work once when requested from the Software Portal (7.0 SP1)

    We've not applied any service packs yet. But we do have about 100 managed policies published to the portal. Generally, they work. Except for the intermittent times where just nothing happens.

    Anywho, this is a pretty vauge question. Just looking for some tips for debugging. Nothing much shows up in the logs about it.

    Thanks in advance!

    Rhys


  • 2.  RE: How does the software portal process requests in NS7?

    Posted Sep 01, 2010 10:21 PM
    Not sure if this is still an issue for you.   Will these same clients fullfill subsequent portal requests for the same or different products?