Asset Management Suite

 View Only

  • 1.  How to ensure i had collect all the full inventory??

    Posted Jun 22, 2011 06:01 AM

    HI,

     

    I am facing below issue:

     

    I had installed 200++ PCs with the Altiris Agent. And all did connected to the Altiris server and get the unique ID.

    But after pull the report out and check, some can't collect the full inventory.Some only equiped with the basic inventory. Some even not working properly.

    Can anyone share your experience how you all ensure everything is UP TO DATE? What action should i take??

    Regards,

    JS Tan



  • 2.  RE: How to ensure i had collect all the full inventory??

    Posted Jun 24, 2011 05:30 AM

     

     HI,


I am facing below issue:


I had installed 200++ PCs with the Altiris Agent. And all did connected to the Altiris server and get the unique ID.

But after pull the report out and check, some can't collect the full inventory.Some only equiped with the basic inventory. Some even not working properly.

Can anyone share your experience how you all ensure everything is UP TO DATE? What action should i take??

Regards,

JS Tan


  • 3.  RE: How to ensure i had collect all the full inventory??

    Posted Jun 27, 2011 06:35 AM

    Hi, JS Tan:

    My approach will be facing machine by machine to see what is happening. What do the machines not working properly have in common (same OS, same SP level...)? May be there is a pattern that can help you in making a diagnostic about possible causes.

    Look at the agent logs in those machines. You may find any message related to what may be happening...

    Also look at the log in the Altiris server: may be you can find errors there coming from the agents...

    Once you have the error message from the log, or you found the common configuration leading to the error, you can search in Connect for something more specific.

     

    Good luck:

           Falquian