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How to expose Assignments link on Problem ticket process page?

  • 1.  How to expose Assignments link on Problem ticket process page?

    Posted Aug 24, 2011 10:47 AM

    I would like to expose the assignments link as a smart task in the problem management process view. The link I'm referring to is found by clicking the task summary/page actions button (little white triangle pointing down on green background on Task History entry) in the Page Actions table under the Actions category the link is named "Assignments". See attachments

    I would like to expose the Assignments link in the Smart Tasks area of the process page. see attachment

    I thought i could do it by editing the My Actions web part settings but it doesn't appear so.

    Any ideas?



  • 2.  RE: How to expose Assignments link on Problem ticket process page?

    Posted Aug 24, 2011 06:42 PM

    This is done in 7.1 under the 'Reassign Incident' smart task.

    When I was in 7.0 I just reused the 'Escalate Incident' smart task and did the same thing that 7.1 is now.

     

    If you need some help walking through it let me know.



  • 3.  RE: How to expose Assignments link on Problem ticket process page?

    Posted Aug 25, 2011 04:30 PM

    I'm using the problem tickets not incident tickets