Hello,
To check that the computers are listed in the groups that you expected and that the clients communicate with the management server.
In the management console, on the Clients > Clients page:
1. Change the view to Client status to make sure that the client computers in each group communicate with the management server.
Look at the information in the following columns:
■ The Name column displays a green dot for the clients that are connected to the management server.
■ The Last Time Status Changed column displays the time that each client last communicated with the management server.
■ The Restart Required column displays the client computers you need to restart to enable protection.
■ The Policy Serial Number column displays the most current policy serial number. The policy might not update for one to two heartbeats. You can manually update the policy on the client if the policy does not update immediately.
2. Change to the Protection technology view and ensure that the status is set to On in the columns between and including AntiVirus Status and Tamper Protection Status.
3. On the client, check that the client is connected to a server, and check that the policy serial number is the most current one.
Hope that helps!!