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How to find new virus infected in network

Created: 14 Dec 2012 | 4 comments

Hi All,

How to find new virus infected in network and how to resolve the same in symantec 11.x or 12.x

Comments 4 CommentsJump to latest comment

Ashish-Sharma's picture

Check this thread

https://www-secure.symantec.com/connect/forums/different-virus-cleanup-resolution-steps-and-tools

Security Best Practice Recommendations

http://www.symantec.com/docs/TECH91705

Best practices for responding to active threats on a network

http://www.symantec.com/docs/TECH122466

Security Response recommendations for Symantec Endpoint Protection settings

http://www.symantec.com/docs/TECH122943

Best Practice when Symantec Endpoint Protection or Symantec AntiVirus is Detecting a File that is Believed to be Safe

http://www.symantec.com/docs/TECH98360

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

Check this thread

http://www.symantec.com/connect/forums/virus-cleanup-exercise

Thanks In Advance

Ashish Sharma

Chetan Savade's picture

Hi,

You can use risk reports to find out if any new virus infected in the network.

Go to the Reports tab, Select Report type as a 'Risk',  then under Selected report choose 'New risk detected in the network'.

If you believe there is a new threat in the network & Symantec is not detecting it then please run Sep support tool & submit the suspicious files to the Symantec for further analysis.

Here is the location of the Symantec Endpoint Protection Support Tool:

http://www.symantec.com/business/support/index?pag...

Make sure all the machines have latest definitions.

Windows machines should have latest patches/Service pack.

Disable autorun.

Refer these articles as well.

Security Best Practice Recommendations

http://www.symantec.com/docs/TECH91705

Best practices for responding to active threats on a network

http://www.symantec.com/docs/TECH122466

Security Response recommendations for Symantec Endpoint Protection settings

http://www.symantec.com/docs/TECH122943

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

.Brian's picture

User Risk Tracer

How to use Risk Tracer to locate the source of a threat in Symantec Endpoint Protection

http://www.symantec.com/business/support/index?pag...

What is Risk Tracer?

http://www.symantec.com/business/support/index?pag...

About Risk Tracer

http://www.symantec.com/business/support/index?pag...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Chetan Savade's picture

Hi,

Could you please update this thread?

If issue is resolved then don't forget to mark your thread as 'SOLVED' with the answer that best helps you

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<