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How to get around 'symantec endpoint protection cannot installed to a path including a reparse point'

Created: 14 Mar 2012 | 3 comments
Technospyder's picture
Technospyder
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Trying to install SEP 12.1 on a number of virtual machines in which the documents and settings folders have been moved on XP and W7 machines but keep getting this error.  How do I get around this error and install the A/V?

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Swapnil khare's picture
Swapnil khare
How to get around 'symantec endpoint protection cannot installed to a path including a reparse point' - Comment:14 Mar 2012 : Link

Does this help

 

Could you please post install logs from temp directory %temp% sep_log from machine which the install has failed .

 

https://www-secure.symantec.com/connect/forums/sep-121-install-error-reparse-point

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Swapnil

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Ariv's picture
Ariv
How to get around 'symantec endpoint protection cannot installed to a path including a reparse point' - Comment:29 Mar 2012 : Link

I think there is a problem with the reparse points on the machines. You can query for the reparse points and delete them. After that try to install SEP.

There is a utility called "FSutil" which will help you in deleting the reparse points. You can find it from the below link,

http://www.microsoft.com/resources/documentation/w...

Alternativley on Windows 7 you can use the following command to serach for the reparse points,

dir /AL /S

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Ariv's picture
Ariv
How to get around 'symantec endpoint protection cannot installed to a path including a reparse point' - Comment:29 Mar 2012 : Link

You might need to check this,

The following restrictions apply to reparse points:

  • Reparse points can be established for a directory, but the directory must be empty. Otherwise, the NTFS file system fails to establish the reparse point. In addition, you cannot create directories or files in a directory that contains a reparse point.
  • Reparse points and extended attributes are mutually exclusive. The NTFS file system cannot create a reparse point when the file contains extended attributes, and it cannot create extended attributes on a file that contains a reparse point.
  • Reparse point data, including the tag and optional GUID, cannot exceed 16 kilobytes. Setting a reparse point fails if the amount of data to be placed in the reparse point exceeds this limit.
  • There is a limit of 31 reparse points on any given path.
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