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How to get the Exchange Backup GRT to work without error

Created: 23 Apr 2013 • Updated: 23 Apr 2013 | 2 comments
This issue has been solved. See solution.

I am trying to do a GRT backup on my Exchange mailboxes.  I keep getting the following error message:

V-79-57344-33928 - Access Denied.  Cannot backup directory CAS_All_Employees and its subdirectories.

This is on every information store.

I am running Backup Exec.12 for Windows Servers and have the Exchange agent.  The Exchange is 2007.  It is on the same server as the backup software.

Selections settings in the backup job

I have the Microsoft Information Store selected.

Advanced settings I have the following checked:

Back up files and directories by following junction points.

Back up files and directories bu following symbolic links

Set Remote Agent Priority:   Normal Priority

Advanced Open File settings:

Nothing selected.

Microsoft Exchange settings,  I have the following:

Backup Method:  Full - Database & Logs (flushed committed logs)

No check on the Continously backup transaction logs with Backup Exec ...........

Have checked the Use BAckup Exec Granular Recovery Technology (GRT) to enable the restore of individual mailboxes............

No check on the Perform consistency check before backup when using Microsoft Volume Shadow Copy Server

If Exchange 2007 backup source is LCR or CCS:  Back up from the passive copy and if not available, try the active copy (recommended)

I am using the domain administrator for the resource credentials.

Please help..  as I have tried different settings per some articles that I found and still not getting this to work.



Operating Systems:

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CraigV's picture

Hi Cathy,

Make sure your BE service account (BESA) has permissions set as per the TN below:

Also, if you're using AOFO, turn it's not recommended to be used with DB backups.

If you need to use AOFO and have a backup containing both files and Exchange, consider splitting off the backups as per the article below:


Alternative ways to access Backup Exec Technical Support:

Cat Adams's picture

Craig as always..  you come to the rescue.  That is exactly what I was looking for.  And I have to updates to apply and permissions to set.

Thanks again