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How to get my encryption password back

Created: 10 Mar 2013 • Updated: 17 Mar 2013 | 3 comments
syong422's picture
This issue has been solved. See solution.

Hi guys, my company just recently get a project to upgrade the SEPM 11 to 12. And the problem I am facing now is we dont have the encryption password cause the previous IT admin who installed it has resign and couldnt get any information from him.

I did do alot of research as like or Both I did try the way they teach but  the problem is I couldn't get the string you guys mention.

Is there any solution?

Operating Systems:

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Chetan Savade's picture


You have already tried to refer the steps suggested in this article

Unfortunately I don't think there is any other way to recover the DB password.

You can promote this idea:

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

SebastianZ's picture

I am afraid if you cannot recover the password using the php.ini "trick", your only way our is to install the SEPM 12.1 new from scratch and reconnect the orphaned SEP clients using either sylink replacer tool or by replacing the communications settings on them:

syong422's picture

Thank you guys, I finally get the password and done my deployment.