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How to grant permissions to view all Change Management tickets?

  • 1.  How to grant permissions to view all Change Management tickets?

    Posted Sep 20, 2012 02:54 PM

    I need to find out how to grant permissions to selected ServiceDesk groups to be able to view the details (History, etc.) of all Change Management tickets. Those assigned Implementation Tasks are not able to view the CM ticket. Neither is the Service Manager, who should be able to view all CM tickets.

    I can't find a pre-defined Permission in SD. Is there one? If there isn't, is there another way that I could get these users to be able to view the CM ticket details?

     



  • 2.  RE: How to grant permissions to view all Change Management tickets?

    Posted Dec 04, 2012 06:08 AM
      |   view attached

    You need to allow the permissions for the "attachment"

    Maybe you can add the users to the group "Change Team - Default" or "Change Manager"

    Look the attachment!

     

    Você precisa dar as permissões em "anexo".

    Talvez vc possa adicionar o usuário que vc deseja ao grupo "Change Team - Default" ou "Changer manager"

    Veja o anexo!