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how to have good searchs on symantec support site

Created: 03 Apr 2013 • Updated: 14 Jul 2013 | 15 comments
This issue has been solved. See solution.

I tried several searches today to find out details about netbackup's support for microsoft's exchange 2013 sp3 software.

I tried exchange 2013

exchange2013

exchange +2013

exchange +2013 +sp3

exchange sp3

 

In all case I had pages of output that included serveral versions of exchange. and not the topic I wanted.

The help on the search screen does not seem very helpfull.

Is there a hidden search syntax to get more targeted results from symantec's web site?

If not is there someone from symantec that can share thoughts on a connect forum?

Note

 

 

 

 

Operating Systems:

Comments 15 CommentsJump to latest comment

Will Restore's picture

not supported yet, see this thread

https://www-secure.symantec.com/connect/forums/exchange-2013-support-0

 

BTW, I found this by searching "Exchange 2013"  (with the quotes)

 

Will Restore -- where there is a Will there is a way

Marianne's picture

I have all Compatibility Guides, manuals, downloads, etc, in one place:

https://www-secure.symantec.com/connect/blogs/handy-netbackup-links 

 

I use Google to search Symantec site:

e.g. 
site:symantec.com netbackup exchange 2013 support

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

SOLUTION
Stumpr2's picture

I like the site:symantec.com as it filters out alot of sites that have nothing to do with symantec.

VERITAS ain't it the truth?

StefanosM's picture

I use google too. Is more accurate.

 

CRZ's picture

ALL of our compatibility lists are easily found on the NetBackup Common Topics page - its short link is in the signature of every reply I leave (including this one!  Down there!)


bit.ly/76LBN | APPLBN | 75LBN

Will Restore's picture

Trouble with Compatibility List is they are not up to date. 

No mention of Exchange 2013 in latest edition from March.

Will Restore -- where there is a Will there is a way

Marianne's picture

If it's not in Compatibility Lists, it is not supported (yet).

Supporting Storage Foundation and VCS on Unix and Windows as well as NetBackup on Unix and Windows
Handy NBU Links

Will Restore's picture

'Newbies' may not know that which is why I posted link to other thread rather than Compatibility List  ;)

Will Restore -- where there is a Will there is a way

smurphy's picture

The hardware HCL is updated 2-3 times per month because new hardware comes in frequently for qualification.

The agents, such as Exchange, not as frequently but they don't change as often as hardware.

Steve Murphy
NetBackup Technical Support
_________________________________
http://go.symantec.com/nb

Will Restore's picture

Our shop seems to update software more often than change hardware. ;)

 

Will Restore -- where there is a Will there is a way

leonard boyle's picture

I should a little bit of info.

I was a little upset when I made this entry and I had three things on my mind.

1) exchange 2010 sp3 support

2) exchange 2013 support

3) improvements to the forums.

 

1) The searches that failed for me were for 2010 sp3 which is in scl guide for netbackup 7.5.0.5

But I thought that there should have been a tech note that gave a little more info on the upgrade in 7.5.0.5

for exchange 2010 sp3 support.

There are quite a few good tech notes and quite a few that are bad or are not to be or wrong.

2) This may be on the site, but there should be a statement of future support for exchange 2013 which our exchange person said

RTM CU1 was released yesterday

3)  I may have missed it, but I did not seen any area for talking about the support web site or the connect site. if it exists can some one point to it. if not can symantec create same.

 

 

e_win's picture

I also use google as search engine 

Try to use tilde (~) to connect two different words.. ex. nbu ~exchane 2013

 

Dyneshia's picture

Any time I do a search here is what I use :

nbu and "<error you are getting>" and <procedure you are doing>

ex :  nbu and 156 and backup

OR if it is just info :

nbu and "exchange 2013"

Here is a great blog : https://www-secure.symantec.com/connect/blogs/exch...

bottom line,

1) always use 'nbu' in your search

2) Use the word 'and' and put errors in quotes.

3) the word 'and' always comes in handy to narrow down the issue.

 

CRZ's picture

3)  I may have missed it, but I did not seen any area for talking about the support web site or the connect site. if it exists can some one point to it. if not can symantec create same.

You can talk about SymWISE and Connect on their forums under the Inside Symantec section:
 https://www-secure.symantec.com/connect/inside-symantec/forums

But to repeat what I said earlier, if you know you need to get to the Compatibility Lists to check what's supported (and, admittedly, the trick is knowing that everything you were looking for was in a Compatibility List), the quickest way is to hit up the NetBackup Common Topics page at http://go.symantec.com/nbu/.


bit.ly/76LBN | APPLBN | 75LBN

Dyneshia's picture

You can also subscribe to documentation list the Compatibility guide that way you are always in the know where something is added .