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how to import category from text files in service desk 7.0 ?

Created: 18 Feb 2010 • Updated: 01 Nov 2010 | 1 comment
FFF's picture


I am migrating a helpdesk application from a customer solution to a service Desk 7.0 .
I am looking for method to import data like categories.
I can export them from the existing tool in a "text"  file.

does anyone know how to do that ?
I hope I won't have to enter them manually :)

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reecardo's picture

You might be able to get away with doing a little tweaking to the existing "Migrate HD Categories" process in SD. Perhaps constructing a rudimentary file dialog, then once you have the file, read it into the stream with a Read File component, and iterate through it's text with an Iterate Text File Lines component.