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How to improve our software standing with Symatec?

Created: 04 Dec 2011 • Updated: 09 Feb 2013 | 4 comments
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I work at a small translation company, and we have developed a freeware called ChangeTracker. Recently we got emails from couple of our users that they can't download the software, because NIS prevents them from doing that basing on "reputation".

Could you tell me, whom shall I contact to improve standing of our software with NIS? I really want to help users get rid of frustration, when another freeware they want to use is recognized as suspicious.

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ᗺrian's picture

Software White-Listing Request

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mick2009's picture

“Sizing and Scalability Recommendations for Symantec Endpoint Protection” (rev 2.3) contains a section on "Preventing and Correcting False-Positive Detections with Symantec Endpoint Protection 12.x " - highly recommended!  &: )

With thanks and best regards,


MichaelD50's picture

You imply that your product is NIS (Norton Internet Security); is that true?

If so, you have posted to the corporate SEP support forum.


Mick2009's picture

Just a clarifying note to the forum community: both NIS and the new SEP 12. 1use the same reputation-based technologies to further protect customers. 

For detailed info on Reputation/SONAR, see Symantec Security Response’s October 2010 whitepaper “Reputation-based Security: An Analysis of Real World Effectiveness” at

With thanks and best regards,