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How to install Software management Solution inside my clients of Altiris

Created: 01 Oct 2012 | 32 comments

Hello,

I have a problem when I try to distribute a software in some of my clients, the exact text is:

"No destination computers have been specified or these computers either don't have Software Management Solution Agent Plug-in installed or don't have a sufficient license for Software Management Solution."

I think its happen because it haven't the plug-in of soft.management solution installed, it should be a policy that installs this by default, isn't it?

Where I can see this plug-in to install it automatically to my clients?

 

A lot of thanks.

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andykn101's picture

No, the sub agents/plug ins are not enabled by default. You have to go to Settings > All Settings > Agents/Plug-ins > Software > Software Management > Software Management Solution Plug-in install and enable it.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

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Paulitus's picture

I have marked this plug-in to launch in all my clients with it not installed, but it seems not to work good, I attached a screen-shot, if you can take a look of it, and tell me if it is right?

Thanks!

andykn101's picture

That looks OK.

Look at Resource Explorer for a PC that doesn't have it and see if that Policy is applied there.

Use the Remote Altiris Agent Diagnostics (RAAD) tool to see if the Agent on a PC that doesn't have it has the policy and see if there are any errors in the log:

http://www.symantec.com/docs/HOWTO21449

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Paulitus's picture

I've installed the tool of RAAD, and now I can view where the tasks are,

The tasks stay in Status: "Has not ran", but I dont know why? If it's problem of the Credentials, the package, or somewhere else,

Where I can see the problem? in some log or in the NS?

A lot of thanks.

 

Paulitus's picture

It's seems there are problems while downloading the package, beacuse i have send a task to my computer and with the tool of RAAD I can see that it recived rightly the task, but the status stay on Retrying download

Where I can configure the NS to make the package correctly?

Thanks!

andykn101's picture

Look at one problem at a time. You need to make sure your Sofware Management Plug in is getting installed first.

Sometimes it can take time for NS to compile the list of package servers correctly - there's two Scheduled Tasks in Task Scheduler on the NS you can run to help it. You also need to look at the Package Server tab on the Package to make sure it's sent to Pacakge Servers.

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Paulitus's picture

The plug-in of Software Management is installed ok, some days ago I resend the task of installed it, and now it is installed in almost all of the clients.

 

Where I can see the package server? in the Notification Server in Settings? or where?

 

Thanks!

andykn101's picture

"the Package Server tab on the Package"

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Paulitus's picture

I've found the configuration of the Site Server, and its configured in all of our agents:

 

Its on the right way? or it can be differents configurations?

Where i can find Package Server tab? In the delivery task of the software or here in the settings?3

 

Thanks

andykn101's picture

"on the Package"

Go to the SafeSign Software Resource and look at the Package to see if the package is sent to the package server you require.

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Paulitus's picture

I have gone to the package and i cannot find where to see if the packages is sent to the package server, I can manage the pacacke delivery like this screenshot:

 

I have put the software in the directory of the NS: \\hgsec5\SWLIBRARY\{guid} and I've give permission of read to all users into this directory.

The software to install can be an .exe? or has to be an .msi?

 

Thanks Andy!

Paulitus's picture

I have gone to the Logs of one Client that doesn't install the software, and I can see this text:

"<event date="Oct 03 12:41:08" severity="2" hostName="CEX3C1" source="PackageDelivery" module="AeXPackageDelivery.dll" process="AeXNSAgent.exe" pid="208" thread="4576" tickCount="18929078"><![CDATA[Error while downloading package: Server is busy. Package sources request is backing off (-2147467259)]]></event>"

What means "Server is busy"? how can I resolve this problem? I've gone to the client, see the services, and I've see the Firewall service runing, i've stoped it, and I've started the services: "Altiris Deployment Solution" and "AltirisAgentProvider"

I need to solve these problems to distribute the software to my clients, and I don't know how to do it.

 

A lot of Thanks!

 

andykn101's picture

Look at the logs on the server to see why it's busy. Check the IIS logs for errors. How many clients is the NS servicing and does it meet the hardware requirements in the planning guide?

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andykn101's picture

No, you've gone in to the Software Release and can see the Package. You now need to click on the Package to edit it and look at the Package Server tab.

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Paulitus's picture

The package server of the software have the configruations by default, I'have to change some of these parametres?

Thanks.

andykn101's picture

You should have Package Servers listed, what happens if you change "Assign package to:" to "Package Servers individually", are any Package Servers listed?

Edit: your Task Servers are showing as not having task Services installed, have your Package Servers got Package Services installed?

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Paulitus's picture

I'm sorry, I dont understand your question,

 

I have to go to Settings - Notification Server - Site Servers and there edit my site server introducing the name of my server?

How I can verify that my site server is working well? I have about 750 clients and in the window of site server I can see that all of these clients are marked as Site Servers, its correct?

 

Thanks for the patience and comprension.

andykn101's picture

In your screen shot you should have Package Servers listed, what happens if you change "Assign package to:" to "Package Servers individually", are any Package Servers listed?

But I think you have made a mistake about Site and Package servers, you need to read the ITMS planning guide to understand their roles.

A Site Server can have a number of roles, one of which is that of Package Server, it holds copies of your packages so that clients can download the package from the local site server instead of the master copy which may be on another site. The design of the site server infrastructure should be done by someone who has read and understood the ITMS Planning Guide but very roughly you should have one Site Server with the Package Server role per physical site.

You should not make all your clients site servers or package servers, that is wrong.

If you only have 750 clients in total you only need one Site server with the Task Server role, this can be shared with a package server.

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Paulitus's picture

I've seen that my clients have the package service installed, so it is installed in 765 clients,

 

then, where I can find where is the problem?

thanks!

 

andykn101's picture

Uninstall the Package Service from your client PCs.

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Paulitus's picture

How I can  uninstall the PS from my clients? With a policy or it has to be from settings of the NS?

 

Do you have here the link to the ITMS Planning Guide? I'm just starting to manage the altiris server and it has taken me a lot of hard work to get this far;

 

Thanks.

andykn101's picture

I think from the Site Management page you can use the drop down under Detailed Information to select Package Servers. Then you can select multiple Package Servers, right-click and Delete. You'll need to wait until the Agent on the clients updates and runs the uninstall policy. I'd not select more than 50 at a time to right click and delete.

The link to all the ITMS 7.1 SP2 docs is a sticky post at the top of this forum, the ITMS planning guide:

http://www.symantec.com/docs/DOC4827

 

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Paulitus's picture

Thanks!

I've trying to do this to see if it solved, but I think that the problem isn't this. I think that the main problem is that we have change the version of sp, and we have update from sp1 to sp2.

There some task before and after this update, isn't it? this task can be resumed in a few points?

Thanks andy!

andykn101's picture

I think any system would struggle with over 700 package servers unless specially designed to work this way, 500 is the recommended maximum and that would be for an NS at the top end of the specification range and even then the configuration settings would need to be carefully designed.

You definitely have a problem there because the package servers aren't listed on the package server tab of the package so may not be on any package server so not available to any client.

To update from SP1 to SP2 I think the main thing was to use "Install new products" from SIM, not the Upgrade option. Word was that you'd have serious problems using the "update" route. But Symantec only changed the documentation about a month after the update came out. That has now changed again and you only need to do this if you have SIM 7.1.194 or earlier. More details here:

http://www.symantec.com/docs/TECH177513

 

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Paulitus's picture

Im uninstalling the service of package server in my clients, but my question is if there are some policy that install this services by default, and in spite that i uninstalled it manually, the policy will install it another time.

Its possible that occurs this?

 

Thanks.

andykn101's picture

Shouldn't do. When you deselect the Package Service in Site Servers a SQL stored proecudre is run that should take the record out of the Package Service install filter and put it in the Package Service uninstall filter.

Until you get your Package Servers sorted so that your Pacakges show that they are applied to the Package Servers you require your Software Polices and Tasks will not run.

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Paulitus's picture

I'm sorry but I think that it is not working well, the fact of deleting the service manually as you told: "drop down under Detailed Information to select Package Servers."

Beacuase I've done this in different clients (including my PC), but today when I've arrived at work, the directory C:\Program files\Altiris\Altiris Agent\Package Delivery of my computer has all the folders of my package server, and this takes about 1.79GB, this multiplied by 750 clients, you can imagine that the traffic over the net is being so intense that they are talking about slowly of the net.

I have changed the parameter: Settings - All Settings - Notification Server - Site Server Settings - Package Service - Advanced - Windows and Enable the policy: Windows Package Server Agent Upgrade to uninstall the service, but it seems it doesn't working well:

 

Please I need so many help, I'm getting so crazy with this Software...

 

 

Thanks!

andykn101's picture

Why do you say it is not working well?

Have you checked the agent on your PC to see if the uninstall policy has been applied?

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Paulitus's picture

Then I have to change this value in the general configuration so my package server will be only my main server?

 

 

Thanks!

andykn101's picture

No. You need to uninstall all the package servers you don't want first. Nothing will work properly until you do. When the Site Servers screen only shows the correct number of pacakge servers, those computers you actually want to be package servers, can you then look at distributing software. Until then your clients will be trying to download the software from package servers that don't have it or have nowhere to download it from at all.

All the screen you have shown does is say what Package Server one package (in this case the Symantec Management Agent package) will be copied ("Assigned") to.

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Paulitus's picture

I've seen the policy in my computer (client) but it is Disabled,

How I can turn on this policy to enable?

thanks!

andykn101's picture

You have to go to the list of package servers in Site Settings and remove the package service from there. I think the uninstall policy and filter is hidden. You also need to make sure your Package Server upgrade policy is off while you do this.

You then need to wait for a SQL stored procedure to run (I think) that populates the hidden filter that the hidden Package Server uninstall policy applies to and then wait for the computer to update its configuration and then wait for the Package Service uninstall to run.

You need to do this for all computers that you don't want the Package Service on.

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