Endpoint Protection

Hi their.
I am just wandering, how long does it take for a Client PC to appear in the System Center under its necessary group?
Does the system center or the client need resetting?

Cheers

If I am not mistaken, the default values for Inventory Agent used by SSC is every 1 minute, but due to network considerations. It should appear more or less 5 to 10 mins.

It should appear in 5 mins

Then I am having problems!

I installed the client and it won't appear in the System Center. Below is an extract from the sylink.xml file of the client:

<?xml version="1.0" encoding="UTF-8" ?>
- <ServerSettings DomainId="ACB6736AC0A8035A00B6407861607801">
- <CommConf>
<AgentCommunicationSetting AlwaysConnect="1" CommunicationMode="PUSH" DisableDownloadProfile="0" Kcs="C8688F9C926B309C4F0B004F9BD627D7" PullHeartbeatSeconds="300" UploadCmdStateHeartbeatSeconds="300" UploadLearnedApp="0" UploadLogHeartbeatSeconds="300" UploadOpStateHeartbeatSeconds="300" />
<LogSetting MaxLogRecords="100" SendingLogAllowed="1" UploadProcessLog="1" UploadRawLog="1" UploadSecurityLog="1" UploadSystemLog="1" UploadTrafficLog="1" />
<RegisterClient PreferredGroup="My Company\Melbourne" PreferredMode="1" />
- <ServerList FreezeSmsList="0" Name="Default Management Server List for My Site">
- <ServerPriorityBlock Name="List0">
<Server Address="192.168.3.90" HttpPort="8014" />
<Server Address="vic2" HttpPort="8014" />
</ServerPriorityBlock>
</ServerList>
- <ServerCertList>
<Certificate Name="vic2">xxxxxxx (edited this because its a long key)</Certificate>
</ServerCertList>
</CommConf>
</ServerSettings>

My management server is vic2 (192.168.3.90). Under My Company\Melbourne, the client will not appear.

I did see something in the log before but can't seem to find it! It said something about vic11 wanting to connect or something.

Any ideas?

This is a fresh install of both the management server and the client (am testing). I installed the management server, typed Melbourne as the group name, it created the packages, I installed that package on the client..

On the client machine can you open the IE & type in this thing

Http://192.168.3.90:8014/secars/secars?hello,secars  & let me know the output.

Also the portion of the sylink log that you have added to the thread is not enough can you add more data of the sylink log to the thread.

Ok I have noticed the domain ID is different. How do I go about editing the sylink file to change this? It says the file is in use- safe mode? kill a certain process?

Edit: just found SylinkDrop.exe... will give this a try

I thing you will need to chnage the sylink file on that client
Can you follow this

--> To copy the Sylink.xml manually to the SEP client
1. On the system that has the new Symantec Endpoint Protection Manager, browse to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agent\.
2. In this location, there are two or more folders with 32-character alphanumeric names.
3. Each folder represents a group in your Symantec Endpoint Protection Manager site. Inside of each folder is a file named LSProfile.xml.
4. Open the LSProfile.xml file to view which group the alpha numeric folder belongs to find the XML tag: <GroupInfo Name="X" where X is the name of the group.
(Do not edit LSProfile.xml. Any edits to the LSProfile.xml file is not recommended or supported, and can cause serious communication problems.)
5. Once you have located the correct group folder that you would like the client to belong to make a copy of the Sylink.xml file and move it to the desktop of the client that you want to be managed.
6. Click Start
7. Click Run
8. Type: smc -stop ( this will stop the Symantec Management Client service)
9. Navigate to: C:\Program Files\Symantec\Symantec Endpoint Protection on the SEP client
10. Replace the new Sylink.xml with the original one in the C:\Program Files\Symantec\Symantec Endpoint Protection folder
11. Click Start
12. Click Run
13. Type: smc -start to start the service
14. Open the Symantec Endpoint Protection Manager
15. Click on Clients page
16. Highlight the group
17. You should see the client in the group of your choice
Note: ( if the client is in a different group just right click on the client and choose Move, and choose the group you want the client to be moved to)

Please mark this as solution if this works

Is this SAV or SEP?

The question was for SAV SSC

Solution is for SEP ??

Isn't it strange?

As lachlan is say it is Symantec system center but he is posting contents of sylink.xml and he is talking about snlinkdroper etc.. so he might be referring to SEPM as SSC..