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How to make sep clients ver. 11.0.7 take update definitions from SEPM 12.1 RU2?

Created: 23 Jan 2013 | 5 comments

Hi,

 

My sep 11.0.7 clients don't get updates from sepm 12.1 RU 2 even that I configured LU Administrator to download also the 11.x definitions..

In the LiveUpdate downloads I can only see the Virus and Spyware difinitions 64 and 32 bit for SEP 12.1 RU2 and I don't see the 11.0 version...

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pete_4u2002's picture

Does SEPM download from LUA?

Is LUA configured to get the updates for SEP 11 definition for 32 bit as well as 64 bit?

 

Does the SEP 11 client get the updates from SEPM or LUA?

can you post the sylink log from SEP 11 client?

Anna-Sap's picture

Yes, LUA configured to get the updates for SEP 11 definition for 32 bit as well as 64 bit.

Clients get updated from SEPM only.

I will try to get log...

 

SebastianZ's picture

If your 11.0.7 clients get the definitions directly from LUA you will need to add the SEP 11.x product on the LUA selected product list and as well include it in both download and distribution. SEP 11.x clients won't be usinig same definitions as SEP 12.1 RU2 clients

 

For information how to add a product in the LUA please have a look at:

http://www.symantec.com/business/support/index?pag...

SebastianZ's picture

Can you check on SEPM if following folders are available and have content:

...[SEPM installation folder]/inetpub/content/{C60DC234-65F9-4674-94AE-62158EFCA433}

...[SEPM installation folder]/inetpub/content/{1CD85198-26C6-4bac-8C72-5D34B025DE35}

 

...in the you should find more subfolder with definitions revision as folder name. Could you post a screenshot of these?

SMLatCST's picture

I'd recommend you try following the below article for instructions on how to troubleshoot content delivery:

http://www.symantec.com/docs/TECH95790

There is no reason why a 12.1 SEPM wouldn't update a v11 client, so make sure all the basics are covered first, and post the sylink logs if you're confident everything is configured correctly.