Client Management Suite

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  • 1.  How to manually start/stop CMS 7.1 SP1?

    Posted Jan 24, 2012 10:23 AM

    Hello,

    I'm trying to create some scripts for manually stopping and starting CMS 7.1 SP1? I've searched dependencies through Windows Services and created this script:

    net stop "Altiris Support Service"
    net stop "Altiris Event Engine"
    net stop "Altiris Event Receiver"
    net stop "World Wide Web Publishing Service"
    net stop "Altiris Client Message Dispatcher"
    net stop "Altiris File Receiver"
    net stop "Altiris Service"
    net stop "Altiris Object Host Service"
    net stop "Altiris Client Task Data Loader"
    net stop "Altiris Service Hoster"

    Although this procedure seems to work, I would like to be 100% sure that the order is correct and that nothing breaks the installation (for example, if you stop SQL Server before the CMS).

    Anyone has any idea about the right order for stopping and starting CMS related services?

    Thanks.



  • 2.  RE: How to manually start/stop CMS 7.1 SP1?

    Posted Jan 24, 2012 12:10 PM

    Why do you need to do this?  This might help me understand the requirements for the script.



  • 3.  RE: How to manually start/stop CMS 7.1 SP1?

    Posted Jan 25, 2012 03:36 AM

    A script I got from the "secret" article on how to clean up after removing Dell Client Manager was:

    --echo Stop Symantec Management Platform services
    net stop "AltirisSupportService
    net stop "EventEngine"
    net stop "EventReceiver"
    net stop "W3SVC"
    net stop "Altiris Client Message Dispatcher"
    net stop "Altiris File Receiver"
    net stop "Altiris Service"
    net stop "Altiris Object Host Service 
     

    So, pretty much the same as yours without the Task Server elements. Then stick in a "pause" if you want to and run them in reverse with a "Net start" and you can stop the services, do what you need to and let them restart.

    You might want to put an IIS restart in there too.

    Or use it without a pause for a weekly service restart.



  • 4.  RE: How to manually start/stop CMS 7.1 SP1?

    Posted Jan 25, 2012 11:22 AM

    Hi,

    We always need to have script for starting / stopping services for our operators.

    If during non work hours or holidays something happens to a service (like a backup server, a web server, etc.) sometimes it can be operative again with a simply restart of the different components (instead of restarting the full server).

    In this case, probably is a good idea to stop all CMS or DS related services before trying to upgrade/patch SQL Server but is not the only case where the script will be used.

    These scripts are used when we need to stop all our machines in an ordered way. We have a procedure for stopping machines in the right order (for example, DNS servers are the latests ones because they are needed for accessing other machines). During the stopping of a server, we try to stop things in repeatable order if possible.

    We don't know if Windows always stops and starts the services in the same order. We also don't know if the order is important for CMS services (we know that there are services dependant of others: for example, Altiris Client Message Dispatcher depends on Altiris Service).

    Any idea would be very appreciated.

    Thanks.



  • 5.  RE: How to manually start/stop CMS 7.1 SP1?

    Posted Feb 06, 2012 03:56 AM

    Hello,

    I need to know the right order for stopping and starting CMS related services (and SQL) for backup purposes.

    We don't have an specific SQL module for our backup solution so is better to stop the services during the backup to ensure that the information is correct. If not we get errors like these ones:

    * cms_server:VSS SYSTEM SERVICES:\ 81030:save: Most VSS Save Operations values are ignored on this OS platform.
    * cms_server:VSS SYSTEM SERVICES:\ VSS SYSTEM SERVICES: VSS Writer: SqlServerWriter\CMS_SERVER\eXpress is not supported, ignoring it.
    * cms_server:VSS SYSTEM SERVICES:\ VSS SYSTEM SERVICES: VSS Writer: SqlServerWriter\CMS_SERVER\Symantec_CMDB is not supported, ignoring it.
    * cms_server:VSS SYSTEM SERVICES:\ VSS SYSTEM SERVICES: VSS Writer: SqlServerWriter\CMS_SERVER\msdb is not supported, ignoring it.
    * cms_server:VSS SYSTEM SERVICES:\ VSS SYSTEM SERVICES: VSS Writer: SqlServerWriter\CMS_SERVER\model is not supported, ignoring it.
    * cms_server:VSS SYSTEM SERVICES:\ VSS SYSTEM SERVICES: VSS Writer: SqlServerWriter\CMS_SERVER\master is not supported, ignoring it.
      cms_server: VSS SYSTEM SERVICES:\ level=full, 22 MB 00:00:17     26 files

    No one knows the right order?

    Thanks



  • 6.  RE: How to manually start/stop CMS 7.1 SP1?

    Posted Feb 06, 2012 06:20 AM

    And restart it first.

    Edit: Or use a SQL backup job and your backup solution to backup the SQL backup.