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how to move tape back from slots

Created: 17 Oct 2012 • Updated: 24 Oct 2012 | 9 comments
no_name's picture
This issue has been solved. See solution.

Hi Guys,

Is there anyway I can move the tape back from slot without restarting BE services? Example the tape is in drive and it's currently used by a job but I want to move it back to slot and use another tape. Any help is greately much appreciated.

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Backup_Exec's picture

Hi

If tape is in the drive and currenty used by job there is no way by which you can move it back to slot. Why you would want to do it, if that is tape is completely filled then backup exec will prompt for alert or if they are configured to respond automatically backup exec will move the tape out and write on new tape in the library.

But then no way do it manually & yes if you restart the services job would be cancelled and tape would be loaded back to slot from the drive

Thanks

Sameer

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no_name's picture

Thanks for your quick response. In my situation the cleaning tape is currently in used by a job instead of writable tape. I want to unload it because the job is stuck and not running anymore. I already canceled the job but the tape still on drive. Is it possible to move the tape w/o restarting BE services because I have other job that still running?

I'm using HP MSL4048.

Backup_Exec's picture

Hi

Thanks for the update unfortuantely ,but there is no way to do this.

Thanks

Sameer

Don't forget to give a "Thumbs Up" or Mark as "Solution" if someones advice has helped you.

no_name's picture

So you mean that I have no choice but to restart the BE services so that the cleaning tape will automatically unload the tape.

Backup_Exec's picture

Hi

Yes ,if you restart the services it should unload the tape or end of cleaning job the cleaning tape should be unloaded but no other way during the job to move tape back to slot

Thanks

Sameer

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CraigV's picture

Resplana: You have HP Library and Tape Tools for free at your disposal. Download the version for your OS from the HP site.

Once loaded, it has a Stuck Tape Test which will try brute-forcing the unloading of the tape, or you can go to the GUI and move it from the tape drive to a slot you choose. There shouldn't be any need to restart the service.

That said, if it is still doing this, do the following:

1. Update to the latest device drivers for your version of Backup Exec.

2. Upgrade the firmware on the library using HP LTT. It downloads and installs this for you.

Thanks!

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...

Colin Weaver's picture

A cleaning tape (or even fact a normal tape) should automatically unload once activity pertaining to the running job using the tape has finished. As such if there is a job in Backup Exec cancel it and if it won't cancel, stop the servcies. However if there is no active job in Backup Exec then you may have hardware problems within your library. (Which you might have anyway if BE thought your cleaning tape was a data tape.)

Larry Fine's picture

Running an "Initialize" job on the library from within BE will ATTEMPT to put away any stray tapes into slots.  But, if the tape is not movable by BE, then neither an "Initialize" job or restarting BE service will help.  It all depends upon the exact state of the tape and the library.  HP L&TT is a good resource, as it may be able to do things that BE cannot.  A power cycle of the library may also be required.

If you find this is a solution for the thread, please mark it as such.

SOLUTION
no_name's picture

Thanks for your responsed. Moving of tapes using GUI is not working it prevented by the hosts. So to unload the stuck tape, I just restart the service and power cycle the tape library.