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How much time it takes to order the symantec endpoint protection?

Created: 18 Oct 2012 • Updated: 18 Oct 2012 | 3 comments

Dear support,

I have order the symantec endpoint protection sbe 2013 from a reseller in my country. Its already 2 weeks and i have not obtained the licenses.

When i did call them, they told me that symantec sales department are taking time to process.

May i know when will all those process be finished please?

Best Regards,

Pravesh R

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ᗺrian's picture

You're best bet is to keep calling Symantec or if you have a rep you can deal with. if you have a case#, hopefully a Symantec employee with see this thread and respond and you can PM your case# to hopefully get it expedited.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mithun Sanghavi's picture


Incase, if you have an Order number, I would suggest you to call Symantec Licensing Department -


Phone number: 1-800-721-3934


Purchase Options: 1-877-294-5255

Buy Online

Chat with Sales Mon-Fri, 5am-5pm PT

Request a Call

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To renew or view details of your Symantec support contracts visit our License Renewal Center.

License Programs and Support

Learn about each of Symantec's Buying Programs and various levels of support.

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This product is immediately available to download upon purchase. You can also access your download by logging into FileConnect.

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For product registration, activation or obtain an upgrade for your product, log into our Licensing Portal.


Hope that helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Mohan Babu's picture

Usually it take 3 to 5 business days to complete your process.. If its exceeding that timeframe you need to check with the licensing team...

Mohan Babu

+91 9884382160

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)